Important Note: Professional interpretation experience and/or interpreter certification and training are required for this position. A combination of experience and training can be considered for the role.

This is an OPI and VRI interpreter position.

This is not A Freelance Contractor position.

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.

Qualifications:

• 3+ years of professional interpreting experience
• Interpreter certification or Interpretation training courses
• Authorized to work in the US
• High school completion or equivalent
• Proficient in English and target language, as determined by our Language Checkup assessment
• Must be capable to handle Video Calls when Required by the Company
• Remote Position - must reside in the US

We Offer:

• CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, professional development, and competitive salaries.
• This role typically starts at a base annual salary of $33,280.
• Paid professional interpreter training
• Overtime pay and merit-based increases
• Internal promotion opportunities
• A diverse, inclusive, and supportive environment

Position Summary:

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems. This description applies to the entire Interpreter classification regardless of language(s) spoken.

Essential Functions (major duties & responsibilities):

• Provides meaning-for-meaning interpreting for multiple industries calls like, Healthcare Calls, Financial Calls, Business Calls, Insurance Calls, 911 Calls, and more.
• Follows CyraCom’s interpreter protocols as per CyraCom training, policies, and procedures.
• Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
• Maintains confidentiality as per CyraCom Interpreter policies.
• Uses standard office equipment such as telephones, computers, copiers and fax machines.
• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone

Other Duties and Responsibilities:

• Performs all other duties as assigned.

Knowledge, Skills & Abilities:

• Fluency in English and the target language.
• Skilled at communicating, both orally and in writing in English and target language.
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances.
• Ability to react calmly and effectively in emergency situations.

• Strong attention to detail and accuracy.
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
• Skilled at keeping supervisors informed of problems or issues.
• Skilled in establishing and maintaining effective work relationships.
• Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or another internet browser).

• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.