Tower Hill Insurance Group has an exciting opportunity for talented QA Analysts who enjoy intellectual challenges and are seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Quality Assurance (QA) Analyst II is responsible for executing and supporting the testing phase of the software development lifecycle. This role ensures that new and/or modified software meets documented requirements, functions as intended, and aligns with end-user expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understand business requirements and technical documentation to create comprehensive test plans, cases, and traceability matrices.
• Design detailed positive and negative test scenarios to verify and validate software functionality and identify potential risks.
• Execute test cases, validate results, and document findings, including defects and inconsistencies, with accuracy and clarity.
• Collaborate with project leads to develop test strategies and estimate testing efforts.
• Interact effectively with cross-functional teams, including Project Managers, Business Analysts, Developers, and Business Users, to resolve issues and enhance software quality.
• Collaborate with Product Owners during the User Acceptance Testing (UAT) phase.
• Provide clear, timely communication regarding software issues, concerns, or updates to technical teams and stakeholders.
• Support post-implementation troubleshooting to isolate and resolve potential problems.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.