• Job Description

  Req#: 4426

  Overview

  Overview

  InteLogix is seeking a Quality Analyst to join our organization. In this role, you will be responsible for organizing, coordinating, administering, and overseeing all aspects of quality delivery.

  Who we are:

  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

  What’s in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement

  Responsibilities

  • Oversee the implementation and administration of the InteLogix Quality Assurance procedures.
  • Assist with the Training Program, including client-specific training processes for new hires & nesting.
  • Back fill & support front line supervisors’ duties upon request.
  • Develop and deliver follow-up training for employees in production to ensure continuous improvement.
  • Foster a motivating and supportive environment within the training and nesting unit to enhance employee engagement and development.
  • Report technical issues promptly and follow up to ensure timely resolution.
  • Maintain accurate documentation of employee-related issues, including behavioral concerns, recommendations, and attendance/tardiness records.
  • Conduct quality assurance monitoring for all assigned employees to ensure adherence to performance standards.
  • Collaborate and provide support to other Customer Service Representatives and Supervisors as needed.
  • Demonstrate a strong commitment to InteLogix’s values, policies, and procedures.
  • Exhibit basic proficiency in Microsoft Word and Excel.
  • Maintain open availability and flexibility to work during any hours of operation.
  • Possess strong analytical, verbal, and written communication skills, coupled with effective problem-solving abilities.
  • Ability to comprehend and follow moderately complex written and oral instructions.
  • Perform other related duties and responsibilities as assigned.

  Qualifications

  • Ability to always maintain the confidentiality and integrity of administrative work.
  • Skilled in establishing and maintaining effective working relationships with supervisors, colleagues, and subordinates.
  • Capable of projecting a positive, professional, and caring image to applicants and employees.
  • Highly detail-oriented with a focus on accuracy and precision in tasks.
  • Strong verbal and written communication skills with the ability to convey information clearly and effectively.
  • Proficient in Microsoft Word and Excel with a strong working knowledge of both applications.
  • Must be 18 years of age or older
  • High School Diploma or equivalent

• About the company

  GC Services was founded in 1957. With just over 10,000 employees and 30+ locations. We welcome you!

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