• Perform assigned quality reviews of program and/or patient files through call monitoring, case file reviews, etc. to determine if case was processed according to a program’s Standard Operating Procedures (SOPs).

• Analyze quality review results in order to identify trends and areas for improvement.

• Provide feedback to quality management team on results of reviews and monitoring, including trends and opportunities for improvement.

• Support assigned programs in addressing areas for improvement (e.g., corrective and preventive actions and measures).

• Lead call monitoring calibration sessions with peers, management, clients, etc. to ensure consistency of scoring.

• Participate in best practice sharing and learning sessions with other Quality Analysts and Quality Subject Matter Experts.

• Advocate for quality improvement activities across assigned programs.

• Support quality training and coaching sessions, including developing training material, in order to improve quality.

• Provide quality support to assigned programs.

Requirements

• High school diploma minimally required

• Bachelors’ degree preferred (business administration, health care, quality or similar fields)

• Experience in Quality Control and Quality Assurance would be a strong asset

• Very strong English communication skills; both oral and written

• Very strong listening skills

• Self-motivation and ability to work independently

• Ability to manage multiple tasks and to prioritize by importance

• Attention to detail

• High accountability

• Positive attitude

• Ability to take direction

• Strong time management skills

• Strong interpersonal skills

• Strong problem solving skills

• Good analytical skills and interest in further development of analytic skills

• Knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new technologies/interfaces

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

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