At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Quality Assurance Administrator for the Quality Control team in the Document Capture group

In this role, you will:

Document quality issues and performance measures for management review
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff

Required Qualifications, US:

2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Basic Microsoft Office skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Experience doing Quality Review with Financial Services documents
Communicate effectively
Be self-motivated
Collaborate with colleagues
Meet deadlines
Be dependable
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
Ability to navigate multiple computer systems and applications
Complete reviews within the required timeframes set forth by management
Correctly document all reviews and retain the applicable documentation
Maintain quality and productivity standards of the department
Identify and communicate risks and problem areas.
Review programs, processes, claims, documentation and/or files to ensure compliance with government regulations, internal operations, policies, procedures
Must be able to lift 20 pounds

Work Schedule: Monday- Friday 8:00am-4:30pm with flexibility
Location: 12301 Vance Davis Dr CHARLOTTE NC 28269

Posting End Date:

8 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Quality Assurance Administrator

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