About this role:

Wells Fargo is seeking a Quality Assurance Administrator to join Wells Fargo Consumer and Small Business Banking Operations, Phone Bank Research within the Chief Operating Office Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff

Required Qualifications:

2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Willingness to learn multiple process and systems to support FCM QA
System knowledge of PREVENT, UW, Claims 2.0, VISA (VROL), Excel, ROBI, CCM, SVP
Ability to meet performance objectives in service and quality assurance
Ability to quickly learn business operations and processes
Ability to achieve high production and quality standards
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Ability to follow policies, procedures, and regulations
Ability to gather and document technical requirements
Flexibility and Attention to detail
Ability to identify and report risk identified following established guidelines

Job Expectations:

Ability to work on-site at one of the posted work locations – Hybrid Schedule
Perform Quality assurance reviews in support of Detection Operations and Claims and Recovery Operation

Posting Locations:

5201 W Amelia Earhart Dr, Salt Lake City, Utah
800 S Jordan Creek Pkwy, West Des Moines, Iowa
1525 W W T Harris Blvd, Charlotte, North Carolina

Posting End Date:

25 Aug 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Quality Assurance Administrator

This job is now closed

Job Description

About the company

Other job opportunities