• Job Description

  Req#: R145278

  Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

  
  Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

  About the role

  We’re looking for a quality assurance analyst, Accounts Receivable - Projects to join our growing team!

  You will be part of the national Project team in Accounts Receivable responsible for delivering first-class results for internal and external stakeholders.

  What you’ll do here:

  • Plan and coordinate project activities related to organizational requirements or changes.
  • Act as an intermediary between IT, end users and managers from different hierarchical levels.
  • Obtain requirements from business communities using techniques such as interview and work sessions.
  • Analyze information obtained from various sources, detail the high-level view, and provide users with recommendations to their problems.
  • Analyze and translate organizational requirements, functional and system specifications into test cases.
  • Execute test cases on the basis of detecting problems, logging and prioritizing defects, documenting on how to reproduce such anomalies, provide print screens to back up your defects when providing information to IT.
  • Perform any other duties as assigned by management
  • Create reporting of defects according to established requirements and the distribution to the project team.
  • Support knowledge gathering related to the Contact Billing platform.
  • Support planned and ad-hoc projects that have regional and/or national AR Impacts.
  • Identify and escalate areas of improvement related to department results, productivity, and compliance.
  • Use digital tools to organize tasks and collaborate with peers

  What you bring to the table:

  • Bachelor’s degree in business administration or any equivalent combination of education and experience

  • Previous experience or exposure to internal intact systems or insurance billing systems an asset
  • Strong interpersonal skills and analytical skills
  • Strong problem-solving skills
  • Knowledge of Agile methodologies (an asset)
  • Experience in business process review.
  • Demonstrated ability to cope with change effectively.
  • Must have demonstrated initiative and autonomy.
  • Skills for time and priority management.
  • Good communication skills (oral and written)
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

  #LI-Hybrid

  What we offer
  

  Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

  Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

  We are an equal opportunity employer

  
  At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

  
  We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

  
  As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

  
  We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

  
  If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

  
  Learn more about our recruitment process and your candidate journey here.

  
  If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

• About the company

  Intact is Canada's largest provider of home, auto and business insurance, through its subsidiaries Intact Insurance, belairdirect and Brokerlink.

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