Wells Fargo & Company
Quality Assurance Analyst
This job is now closed
Job Description
- Req#: R-304321
- Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
- Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
- Identify risks and problem areas and recommend improvements
- Research risks and develop solutions for problems identified
- Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
- Evaluate staff knowledge and compliance with governing policies, procedures and regulations
- Provide support for exam management activities and any other initiatives as needed
- Mentor less experienced staff and assist with their development
- Consult with leadership related to results of assessment
- Communicate overall process or transaction quality
- Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies
- 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Outstanding analytical skills with high attention to detail and accuracy
- Excellent verbal, written, presentation and interpersonal communication skills
- Ability to consult, build, and maintain solid working relationships in and outside of immediate department
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities and initiatives
- Excellent organizational, multi-tasking, and prioritizing skills
- Previous experience with asset or real estate secured lending processes/operations
- Experience managing and assessing SHRP issues and working through corrective actions
- Proven issue management skills and demonstrated performance of resolution delivery and execution
- Demonstrated policy and procedure creation and maintenance
- REG B, HMDA, and ECOA experience
- Experience in creating QC/QA processes or platforms for error and issue tracking plus reporting capabilities
- Previous leadership roles or experience leading projects or initiatives across multiple products or lines of business
- Ability to create business centric reporting and metrics for key regulatory, policy or procedural requirements
- Previous experience in managing or responding to audit requests and data sampling
- Previous experience with and working knowledge of LOS, ECAR, Sharepoint, BLAST, ACES, AFS and HOGAN
- Ability to work additional hours based on business need.
- Hybrid: 3 days in office, 2 days remote. Work hours: 8AM to 5PM.
- 11601 N Black Canyon Hwy, Phoenix, Arizona 85029
- 2600 S Price Rd, Chandler, Arizona 85286
- 1525 W W T Harris Blvd, Charlotte, North Carolina 28262
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Quality Assurance Analyst in Processing and Fulfillment as a part of Wholesale Lending Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Primary Location:
Additional Posting Locations:
#CommercialBanking
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
About the company
Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.