Employer Industry: Digital Business Services

Why consider this job opportunity:
- Paid training and competitive wages
- Full benefits package including medical, dental, vision, and 401k
- Paid time off and employee wellness programs
- Opportunities for career advancement and growth within the organization
- Work flexibility with options for onsite in Las Vegas, NV or remote work
- Supportive and diverse work environment that values employee contributions

What to Expect (Job Responsibilities):
- Perform observations on recorded or live agent calls and score them against client standards
- Assess agent performance and adherence to procedures to ensure excellent customer service
- Host and facilitate calibration sessions to track quality assurance results
- Collaborate with supervisors to support quality execution and new hire training
- Ensure compliance with all company policies, including security and operations

What is Required (Qualifications):
- Must be at least 18 years old
- Previous call center experience, including 6+ months in customer service and quality assurance
- Bachelor’s degree or equivalent experience preferred
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare and/or insurance industry
- Previous experience as a mentor, trainer, or acting supervisor
- Proficiency in MS Office, especially Excel
- Strong leadership and team-building abilities
- Knowledge of customer satisfaction analytics processes

#DigitalBusinessServices #CustomerService #QualityAssurance #CareerOpportunity #InclusiveWorkplace

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