• Job ID: 41003
• Job Category: Buildings, Property Operations & Real Estate
• Division & Section: Corporate Real Estate Management, Business Management
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, Temporary (18 month) Vacancy
• Salary: $86,500.00 - $108,459.00, Wage Grade 6.0
• Shift Information: Monday to friday, 35 Hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 02-Oct-2023 to 16-Oct-2023

Job Summary:

Comprised of a team of diverse and dynamic facilities and corporate real estate management professionals, the City of Toronto's Corporate Real Estate Management Division is striving towards becoming a leader within the industry with a goal of evolving into a first class full service Division that is focused on ensuring facilities under management are safe and functional, providing value-added customer service, and driving efficiencies across the City.

Reporting to the Manager, Quality Assurance and Risk Management, the Quality Assurance and Risk Management Assessor role is responsible for the development and implementation of a compliance framework that assesses all relevant internal and contracted policies and procedures, as well as legislative and regulatory requirements and mandates. The Quality Assurance and Risk Management Assessor acts as a resource to monitor adherence to process and quality standards of work and to ensure these are met, measured, recorded, and reported. Overall, the role will conduct business process, quality and internal control reviews and audits, and will develop recommendations and controls to identify and mitigate risk and non-compliance.

Major Responsibilities:

• Creates, implements and maintains a compliance framework for the division to ensure that all processes and policies are adhered to, Health & Safety (H&S), legislative, regulatory and contractual obligations are met. Liaises with the corporate partners, including People & Equity, Legal Services, Internal Audit, amongst others, in developing and implementing this framework.

• Identifies risks throughout the organization, developing, reporting and monitoring formats on risk management issues and developing methodologies for the assessment of risks throughout the organization.

• Ensures the quality of work and service meets corporate and divisional standards and that work is performed in compliance with all legislative regulations that apply, such as Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), Ontario Building Code, Technical Standards and Safety Authority (TSSA)

• Prepares reports for management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, service delivery models, resource allocations, etc.

• Conducts audits of application files and prepares reports based on analysis/review of information and makes recommendations to rectify any issues identified and to mitigate future risks, presenting this information to Divisional management, senior leaders and executives at the City of Toronto

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.

• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.

• Assists project teams in the design, implementation and utilization of performance measures for the division.

• Works collaboratively with partners/other divisions, in the form of planning modules or Service Level Agreements, to ensure a high level of service to residents.

• Participates in and provides expert direction in development, assessment and/or delivery of training resources that meet divisional needs.

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Participates as a member of a multidisciplinary team by researching, evaluating and providing input into the development and modification of policies and procedures related to divisional initiatives.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the job function, e.g. public or business administration, public sector auditing, risk management or an equivalent combination of education and experience.

2. Considerable experience conducting business process review and analysis, preferably within a Corporate Real Estate environment, or equivalent.

3. Considerable experience in auditing and/or managing quality management systems preferably in a municipal environment.

4. Considerable experience conducting risk assessments and making recommendations for mitigation and treatment.

5. Excellent interpersonal and customer service skills required to establish and maintain effective working relationships with clients, staff and senior management.

6. Excellent analytical and organizational skills

7. Excellent oral and written communication skills

8. Ability to work independently with minimal supervision, and to organize time and workload effectively in a complex environment.

9. Ability to write clear and concise reports in an objective manner.

10. Knowledge of complaint handling and investigation methodologies. As well as knowledge of internal audit and risk management theories and methodologies.

11. Knowledge of applicable Provincial Legislation and Municipal policies and procedures, including knowledge of both current and past policies and procedures related to the Corporate Real Estate industry

12. Well-developed computer skills including proficiency in the use of Microsoft Office applications, database and document management applications

13. Ability to exercise discretion, sound judgment and maintain confidentiality.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.