Employer Industry: Behavioral Health Services

Why consider this job opportunity:
- Salary up to $33.00 per hour
- Comprehensive benefits including medical, dental, and vision coverage
- Paid vacation, sick time, and 10 holidays per year
- Opportunity for professional development through free trainings and a supportive work environment
- Mileage reimbursement and paid travel time between clients
- Chance to make a meaningful impact on the lives of individuals in crisis

What to Expect (Job Responsibilities):
- Conduct regular reviews of client contacts to ensure compliance with program and contractual requirements
- Evaluate inbound and outbound call recordings to provide feedback on customer service skills
- Live-monitor and score calls for quality assurance
- Review clinical documentation and Electronic Health Record coding for accuracy and appropriateness
- Collaborate with the training team to identify needs and implement coaching plans

What is Required (Qualifications):
- Bachelor’s Degree in Behavioral Social Science, Human Services, or a related field
- Registration as an Agency Affiliated counselor in Washington State
- 1-3 years of quality assurance experience, preferably in a call center
- Excellent verbal and written communication skills
- Strong active listening skills and ability to improve customer service with a trauma-informed approach

How to Stand Out (Preferred Qualifications):
- Experience working in an educational or teaching setting
- Ability to multi-task and apply critical thinking skills effectively

#BehavioralHealth #QualityAssurance #CustomerService #CrisisIntervention #CareerOpportunity

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