Volunteers of America
Quality Assurance Specialist
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Job Description
- Req#: 195656
Employer Industry: Behavioral Health Services
Why consider this job opportunity:
- Salary up to $33.00 per hour
- Comprehensive benefits including medical, dental, and vision coverage
- Paid vacation, sick time, and 10 holidays per year
- Opportunity for professional development through free trainings and a supportive work environment
- Mileage reimbursement and paid travel time between clients
- Chance to make a meaningful impact on the lives of individuals in crisis
What to Expect (Job Responsibilities):
- Conduct regular reviews of client contacts to ensure compliance with program and contractual requirements
- Evaluate inbound and outbound call recordings to provide feedback on customer service skills
- Live-monitor and score calls for quality assurance
- Review clinical documentation and Electronic Health Record coding for accuracy and appropriateness
- Collaborate with the training team to identify needs and implement coaching plans
What is Required (Qualifications):
- Bachelor’s Degree in Behavioral Social Science, Human Services, or a related field
- Registration as an Agency Affiliated counselor in Washington State
- 1-3 years of quality assurance experience, preferably in a call center
- Excellent verbal and written communication skills
- Strong active listening skills and ability to improve customer service with a trauma-informed approach
How to Stand Out (Preferred Qualifications):
- Experience working in an educational or teaching setting
- Ability to multi-task and apply critical thinking skills effectively
#BehavioralHealth #QualityAssurance #CustomerService #CrisisIntervention #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Volunteers of America is a faith-based nonprofit organization founded in 1896 that provides affordable housing and other assistance services primarily to low-income people throughout the United States.
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