Employer Industry: Non-Profit Behavioral Health Services

Why consider this job opportunity:
- Salary range of $30.14 - $33.32 hourly
- Opportunity to make a meaningful impact on vulnerable populations through improved customer service
- Collaborative work environment focused on diversity, inclusion, and respect
- Chance to participate in training initiatives and improve staff performance
- Engaging role in a fast-paced crisis center with opportunities for professional growth
- Work for a mission-driven organization with a commitment to community upliftment

What to Expect (Job Responsibilities):
- Conduct regular reviews of client contacts to ensure compliance with agency and program policies
- Evaluate call recordings to provide feedback on counselor performance and customer service skills
- Live-monitor calls for quality assurance and compliance
- Review clinical documentation and Electronic Health Record coding for accuracy
- Collaborate with management and training teams to identify training needs and implement coaching plans

What is Required (Qualifications):
- Bachelor’s Degree in Behavioral Social Science, Human Services, or a related field
- Registration as an Agency Affiliated counselor in Washington State
- 1-3 years of quality assurance experience, preferably in a call center environment
- Strong verbal and written communication skills
- Ability to multi-task, apply critical thinking, and implement solutions

How to Stand Out (Preferred Qualifications):
- Experience working in an educational or teaching setting
- Familiarity with trauma-informed approaches to customer service
- Strong active listening skills and attention to detail
- Highly organized and self-directed, with the ability to prioritize tasks effectively

#NonProfit #BehavioralHealth #QualityAssurance #CommunityImpact #DiversityAndInclusion

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