Quality Consultant - Nunavut

Position Details

Posting #: 25974
Department: Quality & Perfrmnce Improvemnt
Employee Type: Regular, Full Time
If Temporary, Number of Weeks:
Union: Non-Union
Openings Remaining: 1

Schedule

Work Days: Monday to Friday
Time of Day: Days
Shift: 7.5 hour
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates

Opening Date: 21/09/23
Closing Date: 28/09/23 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

POSITION SUMMARY:
The Quality Consultant will work virtually with the Government of Nunavut Department of Health. While being physically located in the Quality Department at St. Joe’s, the Consultant will be occasionally required to travel to Nunavut (approximately 2-3 times per year, for approximately one week). This position will collaborate with clinical and administrative leadership within Nunavut working on high-value initiatives targeting improvements in healthcare quality. Quality improvement will incorporate initiatives in client safety, patient centeredness, effectiveness, timeliness, efficiency and equity. Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant partners with programs to:
1.Plan and implement projects with interdisciplinary teams and community engagement to achieve the Nunavut Department of Health’s strategic goals;
2.Inform policy development and planning cycles through strategic recommendations;
3.Improve performance of the Quality and Patient Safety priorities of the Department of Health;
4.Implement standards of care including those embedded in Accreditation Canada’s requirements while integrating the territory’s unique culture and heritage; and
5.Play a leadership role in creating local capacity for quality improvement in the Nunavut territory.

QUALIFICATIONS:
-Master's degree in Business Administration, Health Services Management, Public Health, Health Sciences, Nursing or other related field
-3-5 years of practical related experience
-Advanced proficiency in applying Quality Improvement tools required
-Proven leadership abilities, including ability to lead teams through projects and change required
-Superior communication, facilitation, presentation and writing skills
-Ability to effectively collaborate with physicians, senior leadership and all members of the heathcare delivery team
-Demonstrated ability to evaluate outcomes using statistical principles
-Extensive knowledge of current literature in quality and patient safety
-Working proficiency of Microsoft Office, (Advanced proficiency is an asset)
-Clinical training is considered an asset
-LEAN training and/or equivalent experience is considered and asset
-Project management training and/or equivalent experience is considered an asset
-Knowledge of Indigenous communities in relation to healthcare delivery and experience working in a remote community is considered an asset
-Completion of a course or program focused in learning the history of Indigenous Peoples in Canada is considered an asset (e.g., Indigenous Canada – University of Alberta, CHEO Nunavut Cultural Competency Modules)

RESPONSIBILITIES:
-Works with the appropriate regional stakeholders to review patient safety incidents and develop plans for quality improvement initiatives including projects, evaluation, implementation and communication.
-Conduct and lead incident analysis (quality reviews) for reviewing safety issues, including critical incident reviews. Reviews will frequently require supplemental application of quality improvement tools, stakeholder interviews, chart reviews and multi-disciplinary group facilitation. Reviews will result in formal recommendations and implementation of quality improvement and risk mitigation strategies. The sensitive nature of these reviews requires diplomacy and discretion.
-Applies planning methodologies for targeted rapid cycle improvements (A3, PDSA cycles, etc.).
-Provides expertise in performance measurement, developing metrics to track progress and provides analytical support for interpretation of results using advanced statistical measurement where appropriate.
-Coaches, educates and provides support/tools to clinical teams for ongoing sustainability/auditing.
-Develops and leads patient and community engagement initiatives.
-Chairs relevant working groups for projects and initiatives.
-Designs and analyzes surveys to assess regional strategic initiatives and inform policy decisions.
-Serves as the primary regional resource for expertise, facilitation, education and application of quality improvement tools, including but not limited to:
-Process and Value Stream Mapping
-Failure Mode and Effects Analysis
-LEAN methodologies and tools
-Problem identification and root cause analysis
-Brainstorming and focus group facilitation
-Change Management tools
-Statistical Analysis including control charts
-Provides support as expert resource to quality teams in the evaluation of quality and client safety metrics as well as the evaluation of improvement projects.
-Provides consultation/guidance regarding appropriate indicators, targets and data sources to measure performance and assists in the analysis of the data.
-Prepares and presents reports that analyze trends and identify areas for improvement.
-Applies advanced statistical frameworks (control charts, correlation analysis, run chart analysis, etc.).
-Interprets this data to inform decisions of community, including Government of Nunavut Department of Health Leadership, and decisions related to the funding of projects.
-Acts as a gatekeeper for critical performance metrics reporting to the Department of Health.
-Acts as an ambassador in identifying and implementing initiatives to create, communicate and demonstrate a leadership-driven culture of safety, quality, accessibility, and sustainability of health for the indigenous community

HOURS OF WORK:
Monday to Friday, days

St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.