Job summary

Be at the heart of patient care by providing essential support across both the clinicaland administrative areas of the radiotherapy department.

This role offers the opportunity to engage with patients directly whilst also ensuring smooth day-to-dayoperations.

You'll play a vital role in reception, handling patient bookings and coordinating hospital transport for those attending planning and treatment appointments. In addition, you'll take on a variety of clerical, housekeeping, and clerking-in duties, making a real difference in the patient experience and contributing to a well-organised, welcoming environment.

Main duties of the job

Greet patients and visitors in a courteous, professional and friendly manner - providing assistance and guidance and ensuring a warm and reassuring experience

Provide informative first-day discussions to patients, ensuring they feel comfortable, informed, and confident about their treatment journey. Explain the treatment process, answer questions, and offer reassurance to help ease any concerns, creating a supportive and positive experience from day one

Complete end-of-treatment tasks, including EOT letters on the ARIA patient management system and revenue cycle management on EPR

Assist radiographers in both pre-treatment and treatment areas as needed

Help patients with dressing and undressing, offering dignity and care

Provide compassionate toileting assistance and patient care

Assist with ultrasound bladder scanning and pregnancy testing when required

Assist with insertion and removal of cannulas

Identify patients needing routine treatment reviews and schedule appointments with the appropriate clinician, nurse, or radiographer

Coordinate transport bookings and amendments, ensuring patients have seamless travel arrangements

Maintain cleanliness and tidiness in all patients waiting areas

Adhere strictly to departmental policies and procedures

Ensure meticulous record-keeping to support patient care

Understand and comply with Radiation Regulations (IR(ME)R), maintaining safety protocols at all times

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.