The City of Sugar Land is seeking a full-time Ramp Agent at the Sugar Land Regional Airport.

Why Should You Join Our Team?
Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Ramp Agent's a starting salary of $21.49 – $24.71 per hour depending on your qualifications and experience. We also offer great benefits and perks available on your first day of employment, including: City-subsidized health benefits; life and disability insurance; a variety of voluntary benefits; a robust pension plan with TMRS to set you up for a fulfilling retirement; and a positive team-oriented culture stemming from a long-term commitment to innovation and inclusion.

Benefits At-A-Glance:

• City-subsidized Medical and Dental Insurance with a variety of plan options;
• City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
• Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
• 9 paid holidays and up to 3 floating holidays to use at your discretion;
• A generous vacation package with accruals starting on day 1;
• Paid sick leave;
• Paid Parental Leave;
• A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City;
• You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
• Longevity pay for each month of service after your first 13 months of employment;
• On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
• Access to multiple mental health benefits and resources, including a robust EAP…

If we have your attention… Please. Continue. Reading!

Our City Mission : WE ARE TRAILBLAZERS! Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.

Our Employee Values : Our values ignite passion, drive, and a sense of purpose, fostering a thriving and successful organizational culture!

Bold : We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.

Loyal : We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.

Adaptable : We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.

Zealous : We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.

Empowered : We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences.

We are TrailBLAZErs!

About the City of Sugar Land
The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine.

We have an informal work environment but are serious about what we do. We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.

Are we the right fit for YOU?
Ask yourself: Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Do you enjoy working in a professional AND casual environment? Are you an advocate for excellent customer service? If so, please consider applying for the Ramp Agent position today !

As a Ramp Agent, you will:

• Marshal arriving and departing aircraft safely on the ramp and properly place and remove chocks to ensure safe ground operations.
• Greet flight crews and passengers upon arrival and departure and ensure the FBO Standard of Service is followed.
• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home.
• Provide concierge-style customer services; special requests made by customers needing assistance. Assist passengers with luggage and valet vehicles as needed.
• Have rental cars, valets, limos staged on the ramp to meet aircraft
• Assist with catering, coffee, ice and papers on aircraft.
• Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours.
• Communicate effectively over the two-way radio using aviation terminology at the same time.
• Communicate with Line Crew and ASR’s for accurate, optimal service.
• Handle the cleaning of dishes and dry cleaning to be delivered/ picked up from dry cleaners when coming off an aircraft.
• Ramp security: grant gate access to customers that require ramp access and escort to their aircraft.
• Resolve customer questions and/or complaints.
• Assist with trade shows and special events as required.
• Performs any other duties and responsibilities as directed by the Line Supervisors, Customer Experience Manager or Airport Management.
• During emergency situations extra cleaning and sanitizing could be assigned daily to provide the best service possible.

Formal Education:

• High school diploma or GED.

Relatable Work Experience:

• One year of previous experience in customer relations is required.
• Fixed Based Operator (FBO) experience is preferred.

Training (License and/or Certification):

• Valid Texas Drivers License

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.