Employer Industry: Luxury Home Furnishings

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary based on experience and qualifications
- Dynamic and collaborative work environment
- Chance to contribute to optimizing customer experience and service quality
- Flexible schedule, including potential for remote work options
- Innovative company focused on curating exceptional home furnishings and spaces

What to Expect (Job Responsibilities):
- Monitor real-time inbound traffic and recommend staffing adjustments based on call volume and other variables
- Conduct root cause analysis to drive accurate forecasting and effective scheduling outcomes
- Leverage daily and historical reports to identify trends and opportunities in call volume and staffing
- Cultivate cross-functional partnerships to deliver creative capacity-planning solutions
- Support schedule changes and manage team member availability

What is Required (Qualifications):
- Minimum of 2 years of experience in a real-time analyst or workforce management role, preferably in multi-location operations
- Exceptional listening skills with the ability to anticipate and respond to customer needs
- Proven ability to convey complex concepts clearly while maintaining confidentiality
- Proficiency in workforce management software (e.g., Teleopti, Verint, or similar platforms)
- Experience using project management tools (e.g., Excel, Monday.com, Google Suite)

How to Stand Out (Preferred Qualifications):
- Experience in a customer experience or service-oriented environment
- Familiarity with data analysis and reporting techniques
- Strong problem-solving skills with a focus on optimizing performance
- Ability to work flexible hours, including weekends and holidays
- Knowledge of industry trends in customer service and workforce management

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