• Job Description

  Req#: A3551-25-0003?language=en&page=1094&sort=publicationDateDesc

  Job summary

  We are seeking a dedicated Reception with experience in a GP surgery, with a commitment to upholding high standards of patient care.

  This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting.

  If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management.

  Main duties of the job

  Key Responsibilities

  1. Reception Management:

  • Supervise reception staff to ensure a welcoming and efficient front desk environment.
  • Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
  • Address any issues or concerns raised by patients or visitors in a timely and professional manner.

  2. Administrative Operations:

  • Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
  • Utilize EMIS for running reports and managing patient records.
  • Utilize phone systems for efficient communication and coordination.
  • Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
  • Ensure accurate record-keeping and data management, including patient records and administrative documents.

  Qualifications:

  • Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting.
  • Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in office software, EMIS, and phone systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Commitment to upholding ethical standards and maintaining patient confidentiality.

  About us

  We are based in the heart of Islington 10 mins from Caledonian Road and have around 12500 patients. We look after our staff and patients and beleive we are a great place to work.

  Date posted

  01 April 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3551-25-0003

  Job locations

  20 North Road

  London

  N7 9EW

  
  

  Job description

  Job responsibilities

  We are seeking a dedicated Reception Manager with experience in a GP surgery, with a commitment to upholding high standards of patient care.

  This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting.

  Key Responsibilities:

  1. Reception Management:

  • Supervise reception staff to ensure a welcoming and efficient front desk environment.
  • Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
  • Address any issues or concerns raised by patients or visitors in a timely and professional manner.

  2. Administrative Operations:

  • Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
  • Utilize EMIS for running reports and managing patient records.
  • Utilize phone systems for efficient communication and coordination.
  • Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
  • Ensure accurate record-keeping and data management, including patient records and administrative documents.

  Qualifications:

  • Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting.
  • Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in office software, EMIS, and phone systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Commitment to upholding ethical standards and maintaining patient confidentiality.

  If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management.

  Job description

  Job responsibilities

  We are seeking a dedicated Reception Manager with experience in a GP surgery, with a commitment to upholding high standards of patient care.

  This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting.

  Key Responsibilities:

  1. Reception Management:

  • Supervise reception staff to ensure a welcoming and efficient front desk environment.
  • Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
  • Address any issues or concerns raised by patients or visitors in a timely and professional manner.

  2. Administrative Operations:

  • Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
  • Utilize EMIS for running reports and managing patient records.
  • Utilize phone systems for efficient communication and coordination.
  • Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
  • Ensure accurate record-keeping and data management, including patient records and administrative documents.

  Qualifications:

  • Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting.
  • Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in office software, EMIS, and phone systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Commitment to upholding ethical standards and maintaining patient confidentiality.

  If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management.

  Person Specification

  Qualifications

  Essential

  • Experience in a managerial role in a GP practice
  • GCSE grades A to C in English and Maths

  Person Specification

  Qualifications

  Essential

  • Experience in a managerial role in a GP practice
  • GCSE grades A to C in English and Maths

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Goodinge Group Practice

  Address

  20 North Road

  London

  N7 9EW

  
  

  Employer's website

  https://www.goodingegrouppractice.com/ (Opens in a new tab)

  Employer details

  Employer name

  The Goodinge Group Practice

  Address

  20 North Road

  London

  N7 9EW

  
  

  Employer's website

  https://www.goodingegrouppractice.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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