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Job Description
- Req#: C9184-25-0635?language=en&page=738&sort=publicationDateDesc
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
- Evidence of administrative knowledge and skills equivalent to level of qualification. Good general standard of education to GCSE level 4 or equivalent. Excellent IT skills, i.e. Microsoft Word, Excel
- Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
- Previous administrative experience and working as part of a team. Previous experience of working face to face with the public in a busy environment, preferably frontline.
- Health Care Sector administrative experience
- Excellent interpersonal skills and abilities to communicate at all levels. Excellent telephone manner. Accuracy and attention to detail.High standard of written communication skills with the ability to use e-mail and internet
- Evidence of administrative knowledge and skills equivalent to level of qualification. Good general standard of education to GCSE level 4 or equivalent. Excellent IT skills, i.e. Microsoft Word, Excel
- Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
- Previous administrative experience and working as part of a team. Previous experience of working face to face with the public in a busy environment, preferably frontline.
- Health Care Sector administrative experience
- Excellent interpersonal skills and abilities to communicate at all levels. Excellent telephone manner. Accuracy and attention to detail.High standard of written communication skills with the ability to use e-mail and internet
Job summary
To work as part of the administration team providing comprehensive administration/reception services including phone duties, data input, scanning, manage and receive telephone calls and messages, always ensuring effective communication and courtesy, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the reception. The post holder will act an ambassador for the service and will be the first point of contact and requires a great deal of flexibility.
To provide administration and reception specific duties and to support and give assistance to other departments as required due to service needs at the direction of the Administration Team Leader/Senior Administrator Matron or Senior Sister.
Although based in Frome there may be a requirement for travel to Shepton Mallet Community Hospital and West Mendip Hospital in Glastonbury, though this will be by exception and after discussion with the Senior Administrator.
This is a Band 2 entry level position with progression to Band 3 on completion of all competencies.
Main duties of the job
The entry level for this position is to provide reception cover on the main desk and Urgent Treatment Centre within the hospital. This will involve being the first point of contact for anyone visiting the hospital, dealing with all enquiries, answering the phone, booking patients in to UTC and outpatient appointments and having sight of personal medical information regarding friends or relatives and maintaining confidentiality.
The opportunity to progress to a Band 3 administrator will involve supporting the senior administrator with financial matters such as petty cash, ordering, issuing staff ID cards and managing the volunteering team.
Please see job descriptions for more detail.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year Progressing to Band 3 on completion of training
Contract
Permanent
Working pattern
Part-time
Reference number
184-OL-BL-2186
Job locations
Frome Community Hospital
Enos Way
Frome
Somerset
BA11 2FH
Job descriptionJob description
Job responsibilities
Please see attached Job Descriptions & Person Specification for further details of duties and responsibilities.
Job responsibilities
Please see attached Job Descriptions & Person Specification for further details of duties and responsibilities.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Frome Community Hospital
Enos Way
Frome
Somerset
BA11 2FH
Employer's website
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Frome Community Hospital
Enos Way
Frome
Somerset
BA11 2FH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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