Job description

Job responsibilities

Reception

Receiving patients consulting with members of Practice team

Deal with all general enquires, explain procedures

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

Advise patients of relevant charges for private (non General medical Services) services, accept payment and issue receipt for same

Visitors Book, visitors to be requested to sign the visitors book

Appointments

Process appointment requests for today and future appointments from patients by telephone and in person.

Amend and cancel appointments in line with the practice appointment procedures ensuring optimum efficiency of the appointment system

Deal with visits requests

Administration

Scanning Process

Linking documents to patient clinical records

Processing Administration for NON GMS-Private Administration

Medical Reports/ Private Requests for Letters or Information for a Third Party

Computer

Process patients change of address computer data and medical records (have knowledge of Practice area.

Report computer problems to helpline following practice protocol

Telephone

Have working knowledge of telephone system, during and after hours.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery

Other Tasks

Clear and re-stock consulting rooms after surgeries

Keeping the reception are, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Accept messages for the doctors and practice nursing team and process messages on via the task or notification function on SystmOne

Check practice e-mail account daily and process emails to the appropriate department

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to duty doctor

Job responsibilities

Reception

Receiving patients consulting with members of Practice team

Deal with all general enquires, explain procedures

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

Advise patients of relevant charges for private (non General medical Services) services, accept payment and issue receipt for same

Visitors Book, visitors to be requested to sign the visitors book

Appointments

Process appointment requests for today and future appointments from patients by telephone and in person.

Amend and cancel appointments in line with the practice appointment procedures ensuring optimum efficiency of the appointment system

Deal with visits requests

Administration

Scanning Process

Linking documents to patient clinical records

Processing Administration for NON GMS-Private Administration

Medical Reports/ Private Requests for Letters or Information for a Third Party

Computer

Process patients change of address computer data and medical records (have knowledge of Practice area.

Report computer problems to helpline following practice protocol

Telephone

Have working knowledge of telephone system, during and after hours.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery

Other Tasks

Clear and re-stock consulting rooms after surgeries

Keeping the reception are, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Accept messages for the doctors and practice nursing team and process messages on via the task or notification function on SystmOne

Check practice e-mail account daily and process emails to the appropriate department

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to duty doctor

Person Specification

Qualifications

Essential

• To treat our staff / patients fairly and equally with dignity and respect
• Excellent keyboard and computer skills, knowledge of E-mail use.
• Excellent Telephone manner / communication skills ( telephone and written ) and interpersonal skills
• Good organisational Skills
• Ability to listen and empathise, ability to use own judgement.
• Good time management.
• Able to adapt to change.
• Must be Punctual and flexible, hardworking and reliable.
• Ability to work as both part of a team and alone as required.
• An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Working/Knowledge of NHS.

Qualifications

Essential

• To treat our staff / patients fairly and equally with dignity and respect
• Excellent keyboard and computer skills, knowledge of E-mail use.
• Excellent Telephone manner / communication skills ( telephone and written ) and interpersonal skills
• Good organisational Skills
• Ability to listen and empathise, ability to use own judgement.
• Good time management.
• Able to adapt to change.
• Must be Punctual and flexible, hardworking and reliable.
• Ability to work as both part of a team and alone as required.
• An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Working/Knowledge of NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Highgrove Surgery

Address

Barking Community Hospital

Upney Lane

Barking

Essex

IG11 9LT

Employer's website

https://www.highgrovesurgery.co.uk/ (Opens in a new tab)