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Job Description
- Req#: A5287-25-0008?language=en&page=1147&sort=publicationDateDesc
- To deliver a quality service, dealing directly with patients, relatives and carers either face to face or telephone.
- Reception services include general enquires, booking or cancelling of appointments, logging of accurate patients and clinicians at all times ensuring the practice runs efficiently and effectively.
- To provide a first point of contact for patients dealing with queries as appropriate.
- To deal with patients' requests for appointments and home visits in line with Practice Policy, booking as appropriate, ensuring the efficient running of the Practice.
- To ensure that the Reception Office, Waiting Area and Consulting rooms are kept prepared, safe, and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team
- To undertake start and end procedures in line with Practice Policies to ensure that the premises are both prepared for clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times.
- NHS Pension
- Access to Blue Light Discount
- A good knowledge of Microsoft Office products and the ability to use email/internet
- Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
- Good interpersonal/organisational skills
- Knowledge of operation of office equipment (photocopiers essential, scanners, desirable)
- Ability to file accurately
- Ability to translate information and details accurately both verbally and written
- Understanding, acceptance and adherence to a strict code of confidentiality
- Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries
- Proven ability to liaise appropriately with members of staff at all levels
- Ability to maintain confidentiality
- Ability to cope well under pressure
- Educated to GCSE level including English Grade C or Equivalent
- NVQ level 2 in Customer Service or similar Customer Service Qualification
- 1 years experience in a Customer Service/Reception environment
- Previous experience of team working
- Previous NHS experience
- Experience using SystmOne (or similar)
- A car owner with a clean licence and appropriate insurance to cover for business miles
- A good knowledge of Microsoft Office products and the ability to use email/internet
- Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
- Good interpersonal/organisational skills
- Knowledge of operation of office equipment (photocopiers essential, scanners, desirable)
- Ability to file accurately
- Ability to translate information and details accurately both verbally and written
- Understanding, acceptance and adherence to a strict code of confidentiality
- Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries
- Proven ability to liaise appropriately with members of staff at all levels
- Ability to maintain confidentiality
- Ability to cope well under pressure
- Educated to GCSE level including English Grade C or Equivalent
- NVQ level 2 in Customer Service or similar Customer Service Qualification
- 1 years experience in a Customer Service/Reception environment
- Previous experience of team working
- Previous NHS experience
- Experience using SystmOne (or similar)
- A car owner with a clean licence and appropriate insurance to cover for business miles
Job summary
We are currently looking for enthusiastic people with excellent communication skills.
The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.
The appointee will proactively communicate information between relevant patients, doctors and professionals.
Main duties of the job
About us
If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, Lister House Surgery may be what you are looking for. At Lister House Surgery, we strive to make a difference the health and wellbeing of our staff and patients.
Some benefits of working at Lister House Surgery:
Date posted
24 March 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5287-25-0008
Job locations
207 St Thomas Road
Pear Tree
Derby
DE23 8RJ
Coleman Health Centre
Coleman Street
Derby
DE248NH
Oakwood Medical Centre
Danebridge Crescent
Oakwood
Derby
DE212HT
Lister House Surgery
Fellow Lands Way
Chellaston
Derby
DE736SW
Job descriptionJob description
Job responsibilities
Please view the Job Description and Person Specification documents for full details regarding this post.
When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.
Job responsibilities
Please view the Job Description and Person Specification documents for full details regarding this post.
When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.
Person SpecificationPerson Specification
Skills
Essential
Personal Qualities
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Other Requirements
Desirable
Skills
Essential
Personal Qualities
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Other Requirements
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lister House Surgery
Address
207 St Thomas Road
Pear Tree
Derby
DE23 8RJ
Employer's website
Employer details
Employer name
Lister House Surgery
Address
207 St Thomas Road
Pear Tree
Derby
DE23 8RJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.