Job description

Job responsibilities

All staff at Bevan Medical Group have a duty to conform to the following:

Equality, Diversity and Inclusion

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Health, Safety and Fire

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements as per Statutory regulations.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

Quality

The post-holder will strive to maintain quality within the practice, and will alert other team members to issues of quality and risk.

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload and resources.

Learning and Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review (appraisal).
• Completion of mandatory training and other training as deemed necessary for the role by management.

Job responsibilities

All staff at Bevan Medical Group have a duty to conform to the following:

Equality, Diversity and Inclusion

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Health, Safety and Fire

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements as per Statutory regulations.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

Quality

The post-holder will strive to maintain quality within the practice, and will alert other team members to issues of quality and risk.

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload and resources.

Learning and Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review (appraisal).
• Completion of mandatory training and other training as deemed necessary for the role by management.

Person Specification

Qualifications

Essential

• You should be educated to GCSE level or equivalent.
• Previous experience of working with the general public, providing good customer service.
• Excellent communication and interpersonal skills.
• Clear, polite phone manner.
• Good IT skills (although training for clinical system to be provided).
• Able to work as part of a team and autonomously.
• Effective time management.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Sensitive and empathetic in distressing situations.
• Disclosure Barring Service (DBS) check.

Desirable

• Previous experience of working in an administrative setting and dealing with associated tasks.
• Experience of working in a healthcare setting.

Qualifications

Essential

• You should be educated to GCSE level or equivalent.
• Previous experience of working with the general public, providing good customer service.
• Excellent communication and interpersonal skills.
• Clear, polite phone manner.
• Good IT skills (although training for clinical system to be provided).
• Able to work as part of a team and autonomously.
• Effective time management.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Sensitive and empathetic in distressing situations.
• Disclosure Barring Service (DBS) check.

Desirable

• Previous experience of working in an administrative setting and dealing with associated tasks.
• Experience of working in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bevan Medical Group

Address

Bevan Grove

Shotton Colliery

Durham

DH6 2LQ

Employer's website

https://www.shottonmedicalpractice.nhs.uk/ (Opens in a new tab)