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Job Description
- Req#: A0479-24-0001?language=en&page=136&sort=publicationDateDesc
- Pleasant telephone manner.
- Able to handle delicate situations with tact and sensitivity.
- Able to work under supervision as well as use own initiative.
- Knowledge of clinical systems.
- Good IT skills
- A minimum of 4 GCSEs or equivalent.
- Previous experience of reception work.
- Experience of working in a GP practice or healthcare setting.
- Experience of working with the public face to face and/or by telephone.
- Pleasant telephone manner.
- Able to handle delicate situations with tact and sensitivity.
- Able to work under supervision as well as use own initiative.
- Knowledge of clinical systems.
- Good IT skills
- A minimum of 4 GCSEs or equivalent.
- Previous experience of reception work.
- Experience of working in a GP practice or healthcare setting.
- Experience of working with the public face to face and/or by telephone.
Job summary
We are looking for a full or part time receptionist to join our friendly team at Regal Chambers Surgery. We are looking for an enthusiastic, motivated and flexible person who is keen to work to a high standard providing excellent patient care.
The ability to listen and to have empathy, compassion and kindness towards patients and colleagues is essential. Applicants must be able to demonstrate excellent IT skills and strong communication skills with an ability to pay attention to detail. Excellent customer service skills are essential.
Applicants must be able to work both independently and as part of a team being able to adapt to the changing day to day demands of working in a busy general practice setting.
Previous experience of working in general practice or healthcare setting is desirable but not essential.
Working hours are up to 37.5 hours per week; the successful candidate needs to be able to work Monday to Friday and cover shifts from 7.45 a.m. to 6.45 p.m.
Reliable attendance and timekeeping are essential and some flexibility to cover different shifts when the need arises would be desirable.
Main duties of the job
The duties of a reception team member are many and varied. They include greeting patients, answering the telephone, booking appointments (via telephone and online requests), dealing with patient queries, directing patients to appropriate services, registering new patients, processing prescriptions, monitoring emails, liaising with external teams such as care homes, pharmacies, hospital, community teams etc and actioning administrative tasks from clinical staff
The receptionist provides the first point of contact for all visitors. A key role is to ensure that all of the duties are carried out in a friendly, effective, efficient and highly professional manner whilst maintaining accuracy and confidentiality.
About us
Regal Chambers Surgery is based in Hitchin, an old market town in Hertfordshire. We are a large practice and currently look after approximately 12,700 patients in Hitchin and the surrounding villages. The practice is owned by 6 GP Partners and is supported by a team of clinicians including Salaried GPs, Nurse Practitioners, Practice Nurses, Healthcare Assistants, Clinical Pharmacists and administrative staff.
We are a teaching and training practice and train qualified doctors who wish to specialise in general practice and teach undergraduate medical students from Cambridge University.
Date posted
15 April 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0479-24-0001
Job locations
50 Bancroft
Hitchin
Hertfordshire
SG5 1LL
Job descriptionJob description
Job responsibilities
To work as part of a team undertaking reception duties and be responsible for the interface between the practice and the patients; both in person and on the telephone. To work closely with the practice team to ensure the smooth running of the reception area. To support the clinical staff and enable them to provide a high standard of care to their patients through good communication and organised working.
Please see attached job description for further information.
Job responsibilities
To work as part of a team undertaking reception duties and be responsible for the interface between the practice and the patients; both in person and on the telephone. To work closely with the practice team to ensure the smooth running of the reception area. To support the clinical staff and enable them to provide a high standard of care to their patients through good communication and organised working.
Please see attached job description for further information.
Person SpecificationPerson Specification
Knowledge and skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Regal Chambers Surgery
Address
50 Bancroft
Hitchin
Hertfordshire
SG5 1LL
Employer's website
Employer details
Employer name
Regal Chambers Surgery
Address
50 Bancroft
Hitchin
Hertfordshire
SG5 1LL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.