This job is now closed
Job Description
- Req#: A4243-25-0000?language=en&page=739&sort=publicationDateDesc
-
Greet patients and visitors with a friendly, professional demeanor.
-
Answer and direct phone calls, providing information or directing inquiries to the appropriate department.
-
Schedule appointments and manage the booking system.
-
Update patient records and maintain accurate information.
-
Assist with patient check-ins and ensure smooth flow within the practice.
-
Handle administrative tasks, including filing and general office duties.
-
Respond to patient inquiries, providing guidance as needed.
-
Ensure the reception area is tidy, welcoming, and organised.
-
Greet patients and visitors with a friendly, professional demeanor.
-
Answer and direct phone calls, providing information or directing inquiries to the appropriate department.
-
Schedule appointments and manage the booking system.
-
Update patient records and maintain accurate information.
-
Assist with patient check-ins and ensure smooth flow within the practice.
-
Handle administrative tasks, including filing and general office duties.
-
Respond to patient inquiries, providing guidance as needed.
-
Ensure the reception area is tidy, welcoming, and organised.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and ability to multitask efficiently.
- Professional and friendly demeanor, with the ability to work well under pressure.
- Ability to manage time effectively and prioritise tasks.
- Experience in customer service or front-line roles, preferably in a healthcare or similar setting.
- Proficient in using office equipment (e.g., phones, computers) and basic software (e.g., Microsoft Office, booking systems).
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Positive attitude and willingness to contribute to a supportive team environment.
- Experience with EMIS (or similar clinical management software).
- Previous experience in a medical practice or healthcare setting.
- Knowledge of medical terminology.
- Ability to handle patient records and data management.
- Familiarity with the practice's booking and appointment systems.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and ability to multitask efficiently.
- Professional and friendly demeanor, with the ability to work well under pressure.
- Ability to manage time effectively and prioritise tasks.
- Experience in customer service or front-line roles, preferably in a healthcare or similar setting.
- Proficient in using office equipment (e.g., phones, computers) and basic software (e.g., Microsoft Office, booking systems).
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Positive attitude and willingness to contribute to a supportive team environment.
- Experience with EMIS (or similar clinical management software).
- Previous experience in a medical practice or healthcare setting.
- Knowledge of medical terminology.
- Ability to handle patient records and data management.
- Familiarity with the practice's booking and appointment systems.
Job summary
Are you a friendly, organised individual with a passion for health care? Dingle Park Practice is looking for a Receptionist to be the first point of contact for our patients. Youll handle appointments, manage calls, and ensure a smooth experience for everyone who visits or contacts us.
If youre a team player with excellent communication skills and a positive attitude, this role could be the perfect fit.
Main duties of the job
As a Receptionist at Dingle Park Practice, youll be responsible for greeting and assisting patients, managing appointments, answering phone calls, and directing queries to the appropriate team members. Youll also handle administrative tasks, registrations and updating patient records, ensuring smooth patient flow, and maintaining a welcoming and efficient reception area.
About us
At Dingle Park Practice, we are committed to providing high-quality, patient-centered care in a supportive and collaborative environment. Our team is made up of dedicated healthcare professionals who work together to meet the needs of our community. We pride ourselves on creating a friendly, inclusive atmosphere where every team members contributions are valued.
Our work ethic is built on respect, compassion, and continuous improvement. We believe in fostering a positive work culture, offering opportunities for professional development, and ensuring our staff are supported in every aspect of their role.
Working with us means being part of a close-knit team where your ideas are encouraged, and your work makes a real difference.
Date posted
09 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4243-25-0000
Job locations
Riverside Centre For Health
Park Street
Liverpool
L8 6QP
Job descriptionJob description
Job responsibilities
As a Receptionist at Dingle Park Practice, you will be the first point of contact for patients, creating a positive first impression and helping them navigate their healthcare journey. Youll be responsible for managing appointments, handling phone calls, and providing exceptional customer service to our patients and visitors.
Key Responsibilities:
Job responsibilities
As a Receptionist at Dingle Park Practice, you will be the first point of contact for patients, creating a positive first impression and helping them navigate their healthcare journey. Youll be responsible for managing appointments, handling phone calls, and providing exceptional customer service to our patients and visitors.
Key Responsibilities:
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dingle Park Practice
Address
Riverside Centre For Health
Park Street
Liverpool
L8 6QP
Employer's website
Employer details
Employer name
Dingle Park Practice
Address
Riverside Centre For Health
Park Street
Liverpool
L8 6QP
Employer's website
-
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.