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Job Description
- Req#: A1772-25-0000?language=en&page=647&sort=publicationDateDesc
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner.
- Supporting patients to health promotion and recalls and recalls campaigns.
- Encouraging uptake of our digital tools to support patient self-care, .eConsults, Ask First, NHS Digital App etc.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a can do attitude.
- Previous experience of working in the NHS is welcome but not essential.
- Effective IT skills are an advantage.
- While knowledge of GP practice systems is desirable, training will be available.
- Reception or customer care experience is essential.
- The person must be an excellent communicator both spoken and written.
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Must be able to work within processes/procedures.
- Reception or customer care experience is essential.
- The person must be an excellent communicator both spoken and written.
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Must be able to work within processes/procedures
- Experience in General Practice.
- Knowledge of General Practice software such as EMIS or System one.
- Reception or customer care experience is essential.
- The person must be an excellent communicator both spoken and written.
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Must be able to work within processes/procedures.
- Reception or customer care experience is essential.
- The person must be an excellent communicator both spoken and written.
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Must be able to work within processes/procedures
- Experience in General Practice.
- Knowledge of General Practice software such as EMIS or System one.
Job summary
The practice is located in the heart of South East London. We have a wide range of staff and patients who all work harmoniously together. We are a well driven and supportive practice.
We are looking for an honest, friendly, efficient and compassionate receptionist to give the best first point of care support to our patients.
Main duties of the job
About us
We are a busy London surgery with patient care at the forefront of our organisation. We have a close nit team who support, encourage and help each other. We aim to give the best patient care possible.
We would love someone with the same passion to join our wonderful team.
Date posted
10 April 2025
Pay scheme
Other
Salary
Depending on experience Pay on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1772-25-0000
Job locations
50 Old Jamaica Road
Bermondsey
London
SE16 4BN
Job descriptionJob description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to clinical staff and
other members of the practice team
Facilitate effective communication between patients, members the
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to clinical staff and
other members of the practice team
Facilitate effective communication between patients, members the
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Bermondsey Spa Medical Practice
Address
50 Old Jamaica Road
Bermondsey
London
SE16 4BN
Employer's website
Employer details
Employer name
Bermondsey Spa Medical Practice
Address
50 Old Jamaica Road
Bermondsey
London
SE16 4BN
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.