Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. This list is not exhaustive and may be changed in order to provide a full service to our patients, which will be dependent upon workload and staffing levels.

• Answering telephone calls from patients, carers, other NHS departments and deal with queries as appropriate.

• Maintaining the electronic submissions of patients requests and queries.

• Arranging appointments with the nursing team

• Checking patients in for their appointments

• Signposting patients to the correct services

• Inputting data to patient healthcare records as necessary

• Processing prescriptions

• Managing e-mail queries effectively

• Apply practice policies, standards and guidance

• Maintain a clean and tidy working area

Job responsibilities

The following are the core responsibilities of the Care Navigator. This list is not exhaustive and may be changed in order to provide a full service to our patients, which will be dependent upon workload and staffing levels.

• Answering telephone calls from patients, carers, other NHS departments and deal with queries as appropriate.

• Maintaining the electronic submissions of patients requests and queries.

• Arranging appointments with the nursing team

• Checking patients in for their appointments

• Signposting patients to the correct services

• Inputting data to patient healthcare records as necessary

• Processing prescriptions

• Managing e-mail queries effectively

• Apply practice policies, standards and guidance

• Maintain a clean and tidy working area

Person Specification

Experience

Essential

• Working in a public facing environment
• Administrative duties
• Working in a team
• Practical understanding of confidentiality and GDPR
• Excellent communication skills (written and oral)
• Time Management and the ability to work to deadlines
• Problem solving skills
• Good IT skills

Desirable

• Experience using EMIS Web
• General practice or health care setting experience

Knowledge and Skills

Essential

• Excellent interpersonal skills
• Ability to perform under pressure
• Prioritising workload
• Flexibility towards the needs of the service

Desirable

• Welsh speaker (or learner)

Qualifications

Essential

• Maths and English GCSE grade C or above

Desirable

• NVQ Customer service qualification

Experience

Essential

• Working in a public facing environment
• Administrative duties
• Working in a team
• Practical understanding of confidentiality and GDPR
• Excellent communication skills (written and oral)
• Time Management and the ability to work to deadlines
• Problem solving skills
• Good IT skills

Desirable

• Experience using EMIS Web
• General practice or health care setting experience

Knowledge and Skills

Essential

• Excellent interpersonal skills
• Ability to perform under pressure
• Prioritising workload
• Flexibility towards the needs of the service

Desirable

• Welsh speaker (or learner)

Qualifications

Essential

• Maths and English GCSE grade C or above

Desirable

• NVQ Customer service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Meddygfa Gyffin

Woodlands

Gyffin

Conwy

Gwynedd

LL32 8LT

Employer's website

https://gpwales.co.uk (Opens in a new tab)