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Job Description
- Req#: C9328-25-0465?language=en&page=422&sort=publicationDateDesc
- Excellent communication and interpersonal skills
- Understanding of clerical processes
- Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
- GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
- NVQ 2 in Business Administration or equivalent experience
- Efficient and accurate word processing skills
- Excellent communication and interpersonal skills
- Understanding of clerical processes
- Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
- GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
- NVQ 2 in Business Administration or equivalent experience
- Efficient and accurate word processing skills
Job summary
The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)
Main duties of the job
Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.
Please note this post will close at sufficient applicants.
About us
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
Please note this post will close at sufficient applicants.
Date posted
14 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year Per annum (Pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
328-CP-7002082-A
Job locations
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Job descriptionJob description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person SpecificationPerson Specification
Knowledge and Skills
Essential
Experience
Essential
Qualifications
Essential
Knowledge and Skills
Essential
Experience
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.