NHS
Receptionist - Morlais Medical Practice
This job is now closed
Job Description
- Req#: M0044-24-0179?language=en&page=1169&sort=publicationDateDesc
- GCSE Grade 1 to C in English and Maths
- Call handling skills
- Call handling experience
- Interpersonal skills
- GCSE Grade 1 to C in English and Maths
- Call handling skills
- Call handling experience
- Interpersonal skills
Job summary
Hourly Rate: £11.44
30 hours a week
We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have three posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.
Main duties of the job
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way.
About us
Hello! We are one of the largest GP practices in Wales serving over 25,000 patients across three sites. We have a great team of 7 partners, 8 salaried GPs, 5 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day and GP Support officers who deal with housing, benefits, social services queries, social prescribing etc.
Date posted
17 June 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
M0044-24-0179
Job locations
Morlais Medical Practice
Berry Square
Dowlais
Merthyr Tydfil
Mid Glamorgan
CF48 3AL
Job descriptionJob description
Job responsibilities
Answering incoming calls, transferring calls or dealing with callers requests appropriately.
Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.
Job responsibilities
Answering incoming calls, transferring calls or dealing with callers requests appropriately.
Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
Morlais Medical Practice
Berry Square
Dowlais
Merthyr Tydfil
Mid Glamorgan
CF48 3AL
Employer's website
Employer details
Employer name
GP Practice in Wales
Address
Morlais Medical Practice
Berry Square
Dowlais
Merthyr Tydfil
Mid Glamorgan
CF48 3AL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.