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Job Description
- Req#: A1371-25-0002?language=en&page=83&sort=publicationDateDesc
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Job summary
Join our reception team at Mallard Medical Practice, a small and friendly GP surgery dedicated to providing exceptional healthcare to our community. As a receptionist here, you'll play a vital role in being the initial contact for our patients. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
Main duties of the job
You will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
We are a friendly and welcoming GP Practice in the heart of Killingworth, North Tyneside. The practice has a population of little over 5,500 registered patients. We have a small admin/recepetion team, 5 GPs who are supported by an excellent multi-disciplinary team of a Nurse, a HCA, one Physician's associate, a clinical pharmacist, and a pharmacy assistant. The practice teaches medical students from Newcastle and Sunderland University.
Date posted
17 April 2025
Pay scheme
Other
Salary
Depending on experience (Rate of pay is being reviewed due to minimum wage increase)
Contract
Permanent
Working pattern
Part-time
Reference number
A1371-25-0002
Job locations
Killingworth Health Centre
Killingworth
Newcastle upon Tyne
NE12 6HS
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Code data on the clinical IT system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Code data on the clinical IT system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mallard Medical Practice
Address
Killingworth Health Centre
Killingworth
Newcastle upon Tyne
NE12 6HS
Employer's website
https://www.mallardmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Mallard Medical Practice
Address
Killingworth Health Centre
Killingworth
Newcastle upon Tyne
NE12 6HS
Employer's website
https://www.mallardmedicalpractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.