Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Photocopy as requested

Reception

Receiving patients consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Answering the telephone and conveying messages

Accepting requests for repeat prescriptions including repeat dispensing, checking the fax and prescription box for repeat prescription requests

Maintaining a log of telephone messages

MJOG and Accurx

Appointments

Process appointment requests for today and future appointments from patients by telephone, online and in person.

Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of practice area.

Process repeat prescription request in accordance with practice guidelines.

Issue online passwords and familiarise with practice website.

Telephone

Have working knowledge of telephone system and procedures for during and out of hours.

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm.

Make coffee for doctors

Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book

Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery

Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening

Cancelling and rescheduling of appointments when required

Any other tasks allocated by managers / team leaders.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of duties outlined in this Job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Photocopy as requested

Reception

Receiving patients consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Answering the telephone and conveying messages

Accepting requests for repeat prescriptions including repeat dispensing, checking the fax and prescription box for repeat prescription requests

Maintaining a log of telephone messages

MJOG and Accurx

Appointments

Process appointment requests for today and future appointments from patients by telephone, online and in person.

Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of practice area.

Process repeat prescription request in accordance with practice guidelines.

Issue online passwords and familiarise with practice website.

Telephone

Have working knowledge of telephone system and procedures for during and out of hours.

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm.

Make coffee for doctors

Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book

Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery

Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening

Cancelling and rescheduling of appointments when required

Any other tasks allocated by managers / team leaders.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of duties outlined in this Job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of general education in Maths and English
• Excellent written and spoken English

Desirable

• 5 GCSEs (A-C or 9-4) or equivalent to include Maths and English
• NVQ Level 2 in Customer Service or equivalent

Personal Attributes

Essential

• Highly motivated
• An understanding, acceptance and adherence to strict code of confidentiality
• Understanding of equality and diversity
• Excellent communication and social skills
• Ability to use own initiative, judgement and common sense
• Ability to work under pressure in a challenging environment
• Effective time management
• Flexible and reliable
• Team player

Experience

Essential

• Experience of dealing with the general public

Desirable

• Previous experience of working in a public sector environment
• Medical reception/administration experience

Skills and Training

Essential

• Excellent keyboard and IT skills

Desirable

• Previous experience of a clinical computerised system
• A computer or typing qualification

Other

Essential

• Enthusiastic
• Good sense of humour
• Willingness to train and learn new skills sometimes outside normal working hours
• Able to cover illness and holidays

Qualifications

Essential

• Good standard of general education in Maths and English
• Excellent written and spoken English

Desirable

• 5 GCSEs (A-C or 9-4) or equivalent to include Maths and English
• NVQ Level 2 in Customer Service or equivalent

Personal Attributes

Essential

• Highly motivated
• An understanding, acceptance and adherence to strict code of confidentiality
• Understanding of equality and diversity
• Excellent communication and social skills
• Ability to use own initiative, judgement and common sense
• Ability to work under pressure in a challenging environment
• Effective time management
• Flexible and reliable
• Team player

Experience

Essential

• Experience of dealing with the general public

Desirable

• Previous experience of working in a public sector environment
• Medical reception/administration experience

Skills and Training

Essential

• Excellent keyboard and IT skills

Desirable

• Previous experience of a clinical computerised system
• A computer or typing qualification

Other

Essential

• Enthusiastic
• Good sense of humour
• Willingness to train and learn new skills sometimes outside normal working hours
• Able to cover illness and holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rise Park Surgery

Address

Revelstoke Way

Nottingham

NG5 5EB

Employer's website

https://www.riseparksurgery.co.uk/ (Opens in a new tab)