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Job Description
- Req#: A0510-25-0003?language=en&page=1035&sort=publicationDateDesc
- Circa 17,000 patient practice in rural Wiltshire and Dorset
- Main surgery at Salisbury with branch surgeries at Larkhill, Sixpenny Handley and Broad Chalke
- CQC rating Good
- High QOF achievers due to our efficient admin support team
- Part of the Salisbury Plain PCN with expanding team which includes for our practice Paramedic (Home Visiting Team), Clinical Pharmacist, Social Prescribers, First Contact Physiotherapist and a GPA.
- Workflow optimisation for data team, reduced admin for ANPs
- On-site dispensary located in at our branch site in Larkhill
- SystmOne Web clinical system, also using Cinapsis, AccuRX, SystmConnect, T-Quest and TeamNet.
- Full complement administration team who oversee letter processing, insurance reports, solicitor reports and all other non-NHS works, safeguarding reports and referrals.
- Enhanced hours as part of our PCN network of practices
- 1 intermediate care bed which we provide a weekly on-site clinic with limited number of patients.
- Nurse-led chronic disease clinics.
- Comprehensive clinical pathways that are ever evolving.
- Continued personal development support.
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and e-requests for appointments via SystmConnect.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on SystemOne.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and e-requests for appointments via SystmConnect.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on SystemOne.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
- Basic IT skills
- Polite and confident
- Planning and organising own work load
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
- Experience of working with SystmOne
- Basic IT skills
- Polite and confident
- Planning and organising own work load
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
- Experience of working with SystmOne
Job summary
To assist in the smooth running of the practice: to provide comprehensive, high quality, reception services to patients, visitors, Health Care Professionals and colleagues at the practice and associated organisations.
To be the front face for all visitors to the practice, providing high quality reception services.
Main duties of the job
You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Processing repeat prescriptions in accordance with practice guidelines and standard operating procedures.
When dealing with patients, you must be compassionate and discrete.
About us
Our mission statement is to be committed to providing high quality, patient centred care using a multi-disciplinary team approach, with patient and staff wellbeing at the heart of our Sarum Health Group family.
Do you think you could fit in with our well-oiled unit here at Sarum Health Group?
About us:
Date posted
03 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0510-25-0003
Job locations
Avon Approach
Salisbury
SP1 3SL
Sarum Health Group, The Sixpenny Handley Surgery
Dean Lane
Sixpenny Handley
Dorset
SP5 5PA
The Surgery
Doves Meadow
Broad Chalke
Salisbury
SP5 5EL
Job descriptionJob description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Receptionist. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Receptionist. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Employer details
Employer name
Millstream Medical Centre
Address
Avon Approach
Salisbury
SP1 3SL
Employer's website
Employer details
Employer name
Millstream Medical Centre
Address
Avon Approach
Salisbury
SP1 3SL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.