JOB PURPOSE:

Serve as the initial professional point of contact for visitors and associates entering the building or contacting Midco by telephone and provide support in a general administrative capacity.

The schedule for this position is 7:30am-4:30pm, Monday-Friday.

KEY FUNCTIONS:

• Greet and check in/out visitors following established security protocol; greet team members in a courteous manner as they enter and exit the building.
• Monitor non-team member access to the building and ensuring visitors are connecting with team members they are there to see.
• Manage the reception function by notifying the appropriate personnel of visitor arrivals or cancellations, and by providing a comfortable atmosphere for visitors while they wait.
• Manage inquiries from the public and provide general information about the company; possess a clear understanding of what information is to be shared versus information to be kept confidential.
• Coordinate meetings and travel reservations.
• Coordinate the delivery and distribution of small parcels delivered to the reception desk.
• Purchase office supplies as appropriate and as directed; coordinate office equipment check out/in.
• Represent Midco by actively seeking out volunteer and community involvement opportunities.
• Be willing to work on special projects as assigned.
• Manage breakroom upkeep daily and ensure all supplies are stocked.
• Organize engagement opportunities for team members reporting to office.
• Assist with new hire onboarding.
• Obtain and edit team member photos to be used internally.
• Maintain a neat and functional work area.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by the position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required.
• Five years minimum previous professional receptionist experience preferred.
• Familiarity with office software (e.g., Microsoft Office), scheduling tools, and communication platforms is necessary.

WORK ENVIRONMENT, PHYSICAL & MENTAL QUALIFICATIONS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands
• Strong communication and presentation skills with the ability to communicate with individuals across all levels of responsibility.
• Strong problem-solving skills help in addressing issues promptly and efficiently.
• Able to prioritize tasks and manage time effectively to ensure that responsibilities are handled in a timely manner.
• Exhibit organizational skills to maintain efficiency and ensure all tasks are completed accurately and on time.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.

• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.

• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)