• Job Description

  Req#: C9284-25-0262?language=en&page=28&sort=publicationDateDesc

  Job summary

  To provide comprehensive front of house cover to busy community mental health team. To be part of the administrative team for the community mental health clinicians.

  Main duties of the job

  To be first point of contact for the team, including answering calls into the hub, meeting and greeting visitors, directing staff, liaising with clinical team members and administrative staff on a daily basis.

  We have two permanent positions available:

  1x 37.5 hours

  1x 30 hours

  About us

  Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

  Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

  Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

  Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

  Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

  Date posted

  17 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year Per Annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  284-25-6999593-MHSFM-B

  Job locations

  FTB Finch Road

  First Floor Finch Road Lozells

  Lozells, Birmingham

  B19 1HS

  
  

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

  When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

  Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

  When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

  Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
  • Professional telephone manner
  • Commitment to personal development

  Desirable

  • NVQ Level 2 in Business and Administration, or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting
  • OCR Level II typing/word processing, or equivalent
  • Receptionist duties

  Skills

  Essential

  • Planning and organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Demonstrates enthusiasm and interest in the position

  Desirable

  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
  • Professional telephone manner
  • Commitment to personal development

  Desirable

  • NVQ Level 2 in Business and Administration, or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting
  • OCR Level II typing/word processing, or equivalent
  • Receptionist duties

  Skills

  Essential

  • Planning and organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Demonstrates enthusiasm and interest in the position

  Desirable

  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Birmingham Women's and Children's NHS Foundation Trust

  Address

  FTB Finch Road

  First Floor Finch Road Lozells

  Lozells, Birmingham

  B19 1HS

  
  

  Employer's website

  https://bwc.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Birmingham Women's and Children's NHS Foundation Trust

  Address

  FTB Finch Road

  First Floor Finch Road Lozells

  Lozells, Birmingham

  B19 1HS

  
  

  Employer's website

  https://bwc.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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