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Job Description
- Req#: A5808-25-0001?language=en&page=989&sort=publicationDateDesc
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Opening up and locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry, data allocation and collation, processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word and data processing, filing, photocopying and scanning
Opening up and locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry, data allocation and collation, processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word and data processing, filing, photocopying and scanning
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Microsoft Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Willingness to learn new skills
- Ability to follow policy and procedure
- SystmOne or other clinical database.
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Microsoft Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Willingness to learn new skills
- Ability to follow policy and procedure
- SystmOne or other clinical database.
Job summary
We are looking for an enthusiastic new member to join our current reception and administrative team here at Tower House Surgery.
You will form part of the front line team that make up the first line of contact that the patients have when engaging with the surgery either by telephone or face to face. The role will involve signposting and supporting the patients to the most appropriate service based on their needs.
Main duties of the job
About us
Tower House Surgery is a one site surgery and looks after approximately 14500 patients in and around the Ryde area.
The team comprises of 7 GP partners and 2 salaried GPs, 6 advanced practitioners, 8 practice nurses, 2 phlebotomists and 3 HCAs. We also have two managers and a team of 40 staff. Along with our own staff we work closely with our local Social Prescribers, Care Co-ordinators, Physiotherapists and Health and Wellbeing Coaches.
We are an established training practice for both F2s and GP Registrars and support a number of our staff to study for formal qualifications. Our CQC rating is good in all areas. QOF achievement is consistently good and patient surveys have been extremely positive.
Tower House is currently the lead practice in the NE PCN which it belongs to along with 5 other local surgeries. These surgeries work together on a number of projects to deliver healthcare services to the NE of the Isle of Wight.
Date posted
02 April 2025
Pay scheme
Other
Salary
£12.68 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A5808-25-0001
Job locations
Tower House Surgery
Rink Road
Ryde
Isle Of Wight
PO33 1LP
Job descriptionJob description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor or Operations Manager, dependent on current and evolving practice workload and staffing levels.
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor or Operations Manager, dependent on current and evolving practice workload and staffing levels.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tower House Surgery
Address
Tower House Surgery
Rink Road
Ryde
Isle Of Wight
PO33 1LP
Employer's website
https://www.towerhousesurgeryryde.co.uk (Opens in a new tab)
Employer details
Employer name
Tower House Surgery
Address
Tower House Surgery
Rink Road
Ryde
Isle Of Wight
PO33 1LP
Employer's website
https://www.towerhousesurgeryryde.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.