Job description

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications & Education

Essential

• Educated to GCSE (Grade C/Level 4 or above) or equivalent, to include English Language and Maths

Desirable

• NVQ Level 2 in Business and Administration or equivalent

Knowledge and Training

Essential

• Ability to deal positively with different personalities in a customer service environment
• Accurate keyboard and data entry skills
• Working knowledge and strong IT skills to include experience of Microsoft Office/Teams

Experience

Essential

• Experience of working in a busy reception/office environment
• Dealing efficiently and politely with both internal and external queries
• Previous experience working as part of a team

Desirable

• Customer service experience

Communication and Relationship Skills

Essential

• Effective interpersonal, written and oral communication skills
• Ability to deal with queries tactfully and professionally in a timely manner

Analytical and Judgement Skills

Essential

• The ability to understand when to escalate a query to their line manager
• The ability to understand how to use the resources available to them

Planning and Organisational Skills

Essential

• Can prioritise tasks appropriately in line with workload and in order to meet deadlines
• Can organise multiple room bookings and is able to effectively plan ahead for these bookings
• Flexibility with hours to cover reception between 7.30 am and 5.30 pm as part of a rota, with some lone working required at either end of the day

Physical Skills

Essential

• Able to work across both Education Centres

Desirable

• Requirement to move IT equipment/furniture to set up meeting rooms

Qualifications & Education

Essential

• Educated to GCSE (Grade C/Level 4 or above) or equivalent, to include English Language and Maths

Desirable

• NVQ Level 2 in Business and Administration or equivalent

Knowledge and Training

Essential

• Ability to deal positively with different personalities in a customer service environment
• Accurate keyboard and data entry skills
• Working knowledge and strong IT skills to include experience of Microsoft Office/Teams

Experience

Essential

• Experience of working in a busy reception/office environment
• Dealing efficiently and politely with both internal and external queries
• Previous experience working as part of a team

Desirable

• Customer service experience

Communication and Relationship Skills

Essential

• Effective interpersonal, written and oral communication skills
• Ability to deal with queries tactfully and professionally in a timely manner

Analytical and Judgement Skills

Essential

• The ability to understand when to escalate a query to their line manager
• The ability to understand how to use the resources available to them

Planning and Organisational Skills

Essential

• Can prioritise tasks appropriately in line with workload and in order to meet deadlines
• Can organise multiple room bookings and is able to effectively plan ahead for these bookings
• Flexibility with hours to cover reception between 7.30 am and 5.30 pm as part of a rota, with some lone working required at either end of the day

Physical Skills

Essential

• Able to work across both Education Centres

Desirable

• Requirement to move IT equipment/furniture to set up meeting rooms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)