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Job Description
- Req#: H9050-25-1097?language=en&page=640&sort=publicationDateDesc
- Good standard of Education
- NVQ Level 2/Customer Care
- Level 3 Speaking
- Level 3 Writing
- Level 3 Reading
- Previous experience of office and administration procedures
- Microsoft office experience
- Working with the public or other agencies
- Knowledge of Microsoft Office Software or equivalent
- Flexible approach to work
- Excellent communication skills
- Accuracy
- Previous experience of working within a multi disciplinary team.
- Good standard of Education
- NVQ Level 2/Customer Care
- Level 3 Speaking
- Level 3 Writing
- Level 3 Reading
- Previous experience of office and administration procedures
- Microsoft office experience
- Working with the public or other agencies
- Knowledge of Microsoft Office Software or equivalent
- Flexible approach to work
- Excellent communication skills
- Accuracy
- Previous experience of working within a multi disciplinary team.
Job summary
The Primary care treatment centre are looking for an organised person who excels in communication. You will be supporting a team of nurses who provide an appointment based service within Llandudno Community Hospital.
The role includes the answering of telephone, booking appointments and compiling paperwork. A good working knowledge of Outlook, Excel and Welsh PAS would be advantageous.
The post is 22.5hours per week, spread over 4-5 days.
Main duties of the job
Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies
The ability to speak Welsh is essential for this post.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Date posted
10 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,970 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
050-AC084W-0125-A
Job locations
Primary Care Treatment Centre
Llandudno General Hospital
Llandudno
LL30 1LB
Job descriptionJob description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
WELSH LANGUAGE REQUIREMENTS
Essential
Experience
Essential
Desirable
Knowledge
Desirable
Personal Qualities (Demonstrable)
Essential
Desirable
Qualifications
Essential
Desirable
WELSH LANGUAGE REQUIREMENTS
Essential
Experience
Essential
Desirable
Knowledge
Desirable
Personal Qualities (Demonstrable)
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Primary Care Treatment Centre
Llandudno General Hospital
Llandudno
LL30 1LB
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Primary Care Treatment Centre
Llandudno General Hospital
Llandudno
LL30 1LB
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.