Job description

Job responsibilities

• At all times provide a professional, calm, friendly, effective and efficient reception service to all visitors to the hospital.
• Book patients into various clinics and direct visitors as necessary.
• Deal with all general enquiries relating to the building and explain procedures when necessary.
• Liaise on a day-to-day basis with all other relevant colleagues, to ensure positive experience is maintains to a high standard.
• Develop effective relationships and working arrangements with other professional colleagues.

• Meet and greet in a polite and professional manner, showing sensitivity as appropriate.
• Answer telephone calls, transfer calls as required or take routine messages and direct to appropriate personnel.

Job responsibilities

• At all times provide a professional, calm, friendly, effective and efficient reception service to all visitors to the hospital.
• Book patients into various clinics and direct visitors as necessary.
• Deal with all general enquiries relating to the building and explain procedures when necessary.
• Liaise on a day-to-day basis with all other relevant colleagues, to ensure positive experience is maintains to a high standard.
• Develop effective relationships and working arrangements with other professional colleagues.

• Meet and greet in a polite and professional manner, showing sensitivity as appropriate.
• Answer telephone calls, transfer calls as required or take routine messages and direct to appropriate personnel.

Person Specification

Qualifications & Training

Essential

• GCSE English Language Level C / Grade 4 or above

Desirable

• NVQ Business Administration Level 2 or equivalent
• NVQ Customer Service Level 2 or equivalent

Knowledge & Experience

Essential

• Good working knowledge of information systems

Qualifications & Training

Essential

• GCSE English Language Level C / Grade 4 or above

Desirable

• NVQ Business Administration Level 2 or equivalent
• NVQ Customer Service Level 2 or equivalent

Knowledge & Experience

Essential

• Good working knowledge of information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Somerset NHS Foundation Trust

Address

South Petherton Community Hospital

Bernard Way

South Petherton

TA13 5EF

Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)