The Parking & Traffic Flow Supervisor's main function is to build a team for their area and to provide direction and support to these Team Members in alignment with the Event Manager's direction in event day operations. Their primary focus is on meeting the needs of the client/venue, patrons, solving problems, identifying needs and concerns from a customer service perspective.

Principal Duties and Responsibilities

1. Provide outstanding customer service.

2. Effectively work traffic plans to aid patrons into parking and ensure the safety of all in their area.

3. Ensure and monitor the quality and safety of operations for the area, and the areas surrounding.

4. Ensure adherence to all administrative policies and procedures.

5. Supervise and train team members, including briefings.

6. Use radios according to established protocols

7. Assists in training new team members.

8. Perform lot counts, and required paperwork for area (break sheets, Accessibility paperwork)

9. Proactively communicate with patrons, other team members, managers, and administrators.

10. Resolve guest related issues, address needs and concerns as they arise.

11. Handle large and diverse crowds.

12. Organize and maintain tools and uniforms.

13. Efficiently organize check in office, office supplies, and tools.

14. Provide and explain necessary procedures and tools to all team members.

15. Prioritize working shows on weekends, holidays, and busier days.

16. Provide input on staffing