easyJet holidays are recruiting for a Regional Operations Manager to oversee in-destination operations, working directly with partners like hotels, transport providers, and Destination Management Companies (DMCs) to ensure service standards are met.

As a Regional Operations Manager, you’ll be responsible for training and supporting our partners to deliver consistent quality, handling customer feedback to drive improvements, and ensuring crisis management plans are in place and tested. You'll play a key role in identifying areas for improvement, implementing action plans, and ensuring smooth communication between teams and partners.

The role combines customer operations, administrative management, and strategic initiatives. You’ll lead quality assurance efforts, monitor performance against customer satisfaction goals, and represent the "voice of the customer" across various projects. You’ll shape best practice, ensuring compliance with policies, and work with internal teams to deliver a consistently brilliant customer experience.

The position is based in Luton with frequent international travel. As part of the on call roster, you'll provide leadership during crisis’ and emergencies.

What you’ll bring to the team:

You’ll need to have experience in fast-paced, customer-focused environments, preferably with a background in travel, tourism, or hospitality, but what matters most is a strong commitment to customer satisfaction and the ability to enhance the customer experience.

You’ll be somebody who is able to drive improvements, confidently address challenges with suppliers, and effectively engage with a wide range of internal and external stakeholders.

Experience in crisis management, emergency response, or contingency planning would be an advantage, as well as the ability to stay composed in stressful situations and prioritise service recovery. You’ll need to have project management skills and also have experience running workshops, training sessions, or exercises to build operational capacity.

You must also be able to undertake regular overseas travel in order to perform your duties.

What’s in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical insurance through Bupa, and a 7% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

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