PwC - Global
Regional Technology Integration and Support - Senior Associate
This job is now closed
Job Description
- Req#: 506761WD
Assist with d ocument ation on integrations across global systems including all local system integrations into global solutions
Participate in projects to deploy new solutions and assist with cross functional integrations where necessary
Manage ticketing queues for support incidents and escalate to third and fourth level support teams as necessary
Participate in deployment and release planning activities for implementation of enterprise business solutions
Build relationships with network support teams to assist in resolution and prioritisation of issues
Assist Integrations Lead with priorita tion of work activities related to integrations and enterprise business solutions
Assist with communication on changes to systems and tools where integrations may be impacted
Participate in meetings on changes to global solutions and update applicable documents to reflect changes
Assist with the creation of support documentation such as knowledge base articles, stand ard operating procedures etc.
Other activities that may be related to the overall support of integrations of systems for the Caribbean
Participate in meetings with business teams, building relationships to offer technology and support assistance . Additionally, identify opportunities for process and service improvements to enhance overall operations
Deliver primary support for business applications utilized in day-to-day operations
Understanding of system development life cycle models
Ability to document processes clearly in non-technical language
Problem solving , analytical and critical thinking skills
Understand and appl ication core project management principles
Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and standard operating procedures.
Ability to adapt to a rapidly changing environment.
Must be willing to work overtime as necessary to complete project deliverables or when dealing with urgent support incidents , which could impact service delivery for the firm . Will be required to carry mobile device with access to PwC services.
Commitment to professional growth; seeks opportunities for development; looks for ways to share knowledge with others.
Attention to detail with the ability to participate , communicate and apply knowledge to deliver quality processes in a wide range of projects;
Ability to take ownership of activities, perform assigned work independently and effectively manage multiple task assignments through to completion.
Is a self-directed individual with the ability to prioritize projects based on existing business drivers
Undergraduate degree in Computer Sc ience/ Information Technology or related discipline.
A minimum of 4 years’ experience in a technology role with experience supporting enterprise applications
One or more of the following certifications will be considered an asset:
Project management qualifications (example, PMP) will be considered an asset.
IT Service Management e.g. ITIL 4
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll provide support for integration across IT systems . The role will be to work with teams across the network to understand system integrations with global solutions and assist teams with escalations and troubleshooting .
Preferred skills
Minimum years experience required
Additional application instructions
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
February 14, 2024About the company
PricewaterhouseCoopers is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand.