Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching.

The Registered Academy Managers are responsible for delivering a consistent and deliberate on-boarding experience to all registered new hires in the Financial Centers. They play a critical role in employee development by increasing new hire speed to proficiency. Registered Academy Managers will partner closely with local Market Leaders and Regional Executives and are required to be Series 7 and Series 66 licensed.

Responsibilities:

• Direct responsibility for overseeing 25+ employees throughout their new hire learning experience

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops

• Drive effective execution of the sales framework including Client Management Process (CMP), Life Priorities, Preferred Rewards, and our One Team strategy

• Provide individualized call coaching and performance plans for new hires

• Responsible for implementing performance management/progressive disciplinary actions as required at the individual employee level

• Daily oversight of associates in program including, but not limited to, point of call resolutions/escalations and administrative functions

• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones

• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology

• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs

• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs

• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates

• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates

• Work to continue to develop and advance our training programs

Required Qualifications:

• 3+ years of leadership experience to include proven ability to coach and develop employees driving proficiency and performance in a customer centric environment

• Must have previous FSA experience

• Series 7 and Series 66 (or equivalent) licensed

• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize

• Strong communication skills (including verbal, non-verbal, written and presentation) and active list

Desired Qualifications:

• Bachelor’s degree or equivalent work experience

Skills:

• Active Listening

• Hiring and Onboarding

• Influence

• Learning Delivery

• Presentation Skills

• Coaching

• Collaboration

• Consulting

• Oral Communications

• Customer Service Management

• Customer and Client Focus

• Executive Presence

• Leadership Development

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: