Date Posted: 05/30/2024
Req ID: 36340
Faculty/Division: Woodsworth College
Department: Woodsworth College
Campus: St. George (Downtown Toronto)
Position Number: 00056075

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part-time and non-traditional students. In addition to being a locus of student life, we sponsor a varietyof academic programs.

Your opportunity:

The Registrar’s Office at Woodsworth College aims always to be a reliable first point of contact for students, providing accurate information and sound advising on academic and related issues in an atmosphere of trust, confidentiality and comfort for a diverse student body of a little over 5600 undergraduate students. The staff of the office work cooperatively to solve student issues, improve student retention, encourage academic success, promote personal development, and support student mental wellness.

Under general direction of the Director, Access Programs and Registrarial Services, the Registrarial Services & Academic Advisor is responsible for initial one-to-one advising of students in person, by phone, by video chat and by email on matters related to course enrolment and registration, academic and related issues, academic planning and the undergraduate student experience, referring when necessary and as appropriate to specialized portfolios within the office and specialized services at the University.

The Registrarial Services & Academic Advisor maximizes access to registrarial information, guidelines, practices and policies pertinent to A&S students in order to address the needs of students, answer questions, solve problems, reconcile data errors, help prospective, future and current students discover opportunities to excel, and provide students a sense of belonging to the Arts & Science community.

The Registrarial Services & Academic Advisor models an impressive ability to interact effectively with people of different cultures, backgrounds and orientation and in a way that is responsive to diverse language and linguistic needsand respectful of health beliefs and practices.

Please note: This is a front-line position and not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University ofToronto’s Alternative Work Arrangements Guideline

Your responsibilities will include:

• Advising students on program and/or course requirements, budgeting and personal financial management by probing and providing a range of options and possible consequences
• Resolving issues within the scope of the role and escalating problems as required
• Acting as the first point of contact for general enquiriesCoordinating and meeting drop-in appointments to ensure urgent situations are given priority
• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Planning components of projectsFacilitatingeducational workshops and seminars
• Analyzing administrative processes and procedures and recommending changes for improvement
• Verifying the accuracy and completeness of informationVerifying and reconciling data errors
• Providing proactive support to individuals in distress and making referrals to specific university servicesVerifying the accuracy and completeness of information

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum four years of recent and related experience providing undergraduate students and administrative support in a registrar’s office in a university setting, preferably in a college registrar’s office.
• Experience in academic and financial advising to current and prospective undergraduate students, including international students and students from diverse backgrounds.
• Experience facilitating presentations and workshops
• Experience working with databases; maintaining, compiling and interpreting data, and preparing reports.
• Demonstrated experience interpreting and applying guidelines, procedures, and policies to support decision making.
• Demonstrated working knowledge of ROSI or similar student related systems, with the ability to retrieve information, interpret data, and prepare reports.
• Advanced working knowledge of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, OneDrive, SharePoint).
• A demonstrated strong student service orientation and commitment to student issues is required, with knowledge and demonstrated application of cultural safety, and equity, diversity, and inclusion principles as applicable for post-secondary students.
• Experience training and directing casual employees.
• Ability to exercise tact, judgment and diplomacy, especially when dealing with confidential matters.
• Must be welcoming and professional, able to deal with sometimes difficult and/or demanding individuals. Ability to handle multiple inquiries simultaneously at peak periods, to prioritize work and to work under pressure to meet deadlines.
• Ability to take initiative and work proactively, with demonstrated experience recommending process and workflow improvements.
• Strong organizational skills, with a high degree of accuracy and attention to detail.
• Excellent verbal and written communication skills.

Assets (Nonessential):

• Knowledge of the University of Toronto and the Faculty of Arts & Science’s undergraduate programs, procedures, guidelines and program offerings.

To be successful in this role you will be:

• Approachable
• Communicator
• Discerning
• Perceptive
• Problem solver
• Resourceful

Note:

There are two new positions:

56075 - Registrarial Services & Academic Advisor

56076 - Registrarial Services & Academic Advisor

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 06/07/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.