Job Description

This role can be based anywhere in the United States.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional ... and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, then our relocation division works with that employee to administer his or her benefits within the parameters of that company's policy or policies.

The needs of the business can vary depending on the time of the year, and summer is often (but not always) the busiest season. There are peaks of heavy volume throughout the year, and the Relocation Support Specialist must be able to accommodate the amount of work that is required. This may require working beyond a standard work week throughout the year.

We are looking for an individual who enjoys working with and helping customers, so a deep desire to help them, using your excellent customer service skills, is paramount. Because we work in a very fast-paced, high-volume environment, you need to be highly organized with a keen sense of priorities and time-management. We work in a team environment with a shared workload, so the ability to pitch in when needed and be self-driven is a must.

Essential Duties and Responsibilities:

• Deliver high-quality service across multiple platforms
• Respond to inbound inquiries from relocating transferees worldwide related to the platform, process, and policy, through a shared mailbox
• May assist transferees and internal finance team with resolving expense related inquiries
• Call transferees for personal support as needed
• Provide exceptional follow up and ensures escalated issues are directed appropriately
• Perform administrative duties, which may include sending service orders, managing real estate referrals, researching expense reports, and gathering quotes for travel.
• Communicating with internal and external client points of contacts
• For some clients, may drive revenue opportunities through Home sale and Home Purchase programs
• For some clients, may inform transferees of relocation support services available through the CitySwitcher program
• Contribute to improving processes internally and for our transferees
• Give input and improvement suggestions to new and developing processes
• Support new operational processes and products
• Additional responsibilities as needed

Required Skills

• Previous demonstrated history in customer service
• Previous office experience with primary communication through email
• Passion for helping others and creating support experiences that exceed expectations
• Skills for handling high volume of inquiries in a day
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from each other
• Ability to manage work independently
• Self-driver to accomplish tasks
• Skills for answering detailed questions clearly and concisely through email and verbally.
• Proficient in Microsoft Outlook

Required Experience

• 1-3 years of general office experience
• Relocation or Real Estate experience is extremely useful
• Proficient on the phone and Microsoft Outlook

At Graebel, where we truly value the exceptional contributions of our dedicated team-yes, that means YOU-we've crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $20.19 an hour - $21.64 an hour.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet