Benefits and Compensation:

Benefits
• Medical dental, life insurance, 401k, STD/LTD and EAP services
• An accrued planned time off package that earns up to 4 weeks of vacation during your first year
• Company-matched student loan repayment
• Opportunity for advancement

Educational Requirements:

• Bachelor’s Degree from a 4 yr accredited college or university
• 1 year experience 988 chat and text

Location Requirement:

• You reside in WA, OR, AZ, NM, MI, KS, IL, IN, GA, NC, MN, MD, TN, PA, OH, AL, CO, WY

About Protocall:

Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. Not only being recognized nationally, Protocall has also been awarded Top Workplaces for 2023-2024 in the Healthcare Industry.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall serves customers in U.S and Canada with fully-integrated contact centers in Portland, OR, Grandville, MI, and Albuquerque, NM, as well with a remote team in selected states. Learn more about us on our website Protocall Services.

Overview Role of a Remote Crisis Counselor
• Working from home maintaining HIPAA compliance and focus requiring private office space
• Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues
• Building rapport and client engagement
• Assessing/mitigating risk and manage documentation while on calls
• Provide available resources or information needed
• Identify safe, positive ways of coping and/or developing a safety plan
• Emergency intervention that may be needed
• Remaining calm and professional while multi-tasking in a fast paced environment

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.