Employer Industry: Business Services

Why consider this job opportunity:
- Starting pay of $18/hr with a pay range up to $29.17/hr
- Medical benefits begin on your first day
- Excellent compensation and retirement programs offered
- Generous paid time off policy
- Tuition reimbursement available after 6 months of employment
- Join a culture recognized as a Best/Great Place to Work in 13 countries

What to Expect (Job Responsibilities):
- Provide high-quality technical support to diagnose and resolve support incidents reported by external customers
- Troubleshoot and resolve complex issues across various devices including PCs, laptops, mobile devices, and smart technology
- Deliver excellent customer service and ownership of technical support issues
- Act as the customer's advocate, demonstrating expertise in support processes and functions
- Collaborate in a high-energy, dynamic environment while responding to customer inquiries efficiently

What is Required (Qualifications):
- 6 months of experience in customer service and technical troubleshooting
- Strong knowledge in PC support, mobile support, or smart device technology
- High school diploma or GED; post-secondary education preferred
- Ability to type 30-40 WPM
- Bilingual in Spanish and English, both written and verbal

How to Stand Out (Preferred Qualifications):
- Bachelor's degree preferred; Associate's degree is a plus
- 1 year of experience in a technical support role
- Technical certifications such as CompTIA A+, Network+, or Microsoft
- Experience in writing technical documentation for knowledge bases
- Strong communication skills and experience in training or coaching others

#BusinessServices #TechnicalSupport #CustomerService #CareerGrowth #EmployeeBenefits

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