Employer Industry: Telecommunications and Media

Why consider this job opportunity:
- Salary up to $15.00/hour, with additional differentials for language skills and evening/weekend shifts
- Opportunity for career advancement with the potential to promote two levels within the first year
- Work-from-home position with all necessary equipment provided by the employer
- Comprehensive benefits including paid training, medical, dental, vision, and life insurance packages
- Exclusive perks such as free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
- 401(K) with company match and an Employee Stock Purchasing Program (ESPP)

What to Expect (Job Responsibilities):
- Handle customer service and technical support calls in both Spanish and English
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Take back-to-back calls throughout your shift while maintaining a positive customer experience
- Participate in training programs to enhance skills and knowledge related to customer service and technical support
- Utilize customer-facing tools to effectively resolve issues and inquiries

What is Required (Qualifications):
- Fluent in both Spanish and English
- High school diploma or GED
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that may include evenings, weekends, or holidays
- Ability to remain engaged on the phone throughout your shift with minimal distractions; camera on during all video meetings

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a technical support environment
- Knowledge of telecommunications products and services
- Strong problem-solving skills and ability to multitask effectively
- Proven track record of dependability and resilience in a customer service setting

#Telecommunications #CustomerService #WorkFromHome #CareerGrowth #BilingualOpportunities

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