Employer Industry: Telecommunications and Media

Why consider this job opportunity:
- Starting pay of $15.00 per hour, plus a $0.50 language differential
- 10% increase to your starting rate upon completing an apprenticeship
- Full-time, work-from-home position with company-provided equipment
- Extensive benefits package, including medical, dental, and vision insurance
- Opportunities for career advancement with defined career ladders
- Flexible scheduling with at least two consecutive days off per week

What to Expect (Job Responsibilities):
- Serve as an information resource for billing, programming, and technical troubleshooting questions
- Promote products and services to enhance customer satisfaction
- Handle back-to-back customer service calls, resolving issues from simple to complex
- Engage with a diverse consumer base, providing tailored solutions
- Maintain adherence to a pre-planned schedule and availability for weekend and holiday shifts

What is Required (Qualifications):
- High School diploma, GED, or equivalent experience
- Minimum of six months of related customer service and troubleshooting experience
- Ability to communicate fluently in both Spanish and English
- Strong tech-savviness, capable of managing multiple windows and tabs
- Excellent attendance and engagement throughout the entirety of shifts

How to Stand Out (Preferred Qualifications):
- Openness to coaching and a desire to learn new techniques
- Prior experience in customer service roles, especially in a technical environment
- Familiarity with video conferencing tools and remote work settings
- Ability to handle schedule changes every 12-15 weeks

#Telecommunications #CustomerService #RemoteWork #CareerGrowth #WorkFromHome

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