Employer Industry: Telecommunications and Media

Why consider this job opportunity:
- Starting pay of $15.00/hour with a potential 10% increase upon completing an apprenticeship
- Company-provided equipment for remote work
- Extensive benefits package including Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) and Paid Sick Time
- Opportunities for career advancement and defined career ladders
- Flexibility to work from home, allowing for a comfortable work environment

What to Expect (Job Responsibilities):
- Serve as an information resource for customers regarding billing, programming, and technical troubleshooting
- Engage with customers in both Spanish and English to address their needs
- Provide solutions for a variety of customer inquiries, from simple to complex issues
- Support customers during operating hours, which may include weekends and holidays
- Maintain a pre-planned work schedule and take back-to-back customer service calls throughout the shift

What is Required (Qualifications):
- High School diploma, GED, or equivalent experience
- Minimum of six months of related customer service and troubleshooting experience
- Ability to communicate effectively with customers in both Spanish and English
- Tech-savvy with the ability to operate multiple applications simultaneously
- Availability to work between the hours of 6 AM to 10 PM MT, including weekends and holidays

How to Stand Out (Preferred Qualifications):
- Openness to being coachable and a desire to learn new techniques
- Experience in a remote work environment
- Strong engagement skills during phone interactions
- Flexibility with schedule changes every 12-15 weeks
- Familiarity with video conferencing tools for team meetings

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