Employer Industry: Inbound Call Center Services

Why consider this job opportunity:
- Competitive compensation
- Opportunity for career advancement and growth within the organization
- Flexible part-time hours with a remote work option
- Access to ancillary benefits such as dental, accident insurance, and college savings plans
- Supportive and collaborative work environment recognized as a Great Place to Work

What to Expect (Job Responsibilities):
- Deliver excellent customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries in both English and Spanish
- Provide empathy and support to customers throughout the claims process, ensuring clear communication in their preferred language
- Accurately collect and document all claim details shared by customers into the designated system
- Resolve customer issues by following client-specific handling instructions
- Maintain a reliable attendance record in compliance with the Attendance Policy

What is Required (Qualifications):
- Fluency in both English and Spanish, including reading, writing, and verbal communication
- High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
- Basic knowledge of computer functions, including Microsoft Word and Excel
- Ability to read and interpret documents such as police and accident reports

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Strong ability to project a confident, clear, and professional telephone presence
- Experience with call scripting and customer interaction best practices
- Familiarity with claims processing or related fields

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