Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages with paid training
- Comprehensive benefits including medical, dental, vision, and 401k
- Paid time off and employee wellness programs
- Opportunity for career advancement within a supportive environment
- Engaging work culture with diverse interactions
- Flexibility to work from home with specific internet requirements

What to Expect (Job Responsibilities):
- Provide support to employees via phone, email, or chat, addressing inquiries related to pay, time away, and benefits
- Utilize Workday and ServiceNow case management tools to manage employee support cases
- Analyze and resolve moderately complex and sensitive issues with critical thinking
- Ensure compliance with company policies while assisting employees
- Act as a knowledgeable resource for employees seeking assistance

What is Required (Qualifications):
- Must be over 18 years of age
- High School Diploma or equivalent
- Minimum of 3 years of experience in employee support/HR or 4 years in customer service with knowledge of Human Resources
- Proficiency in Workday or other HRIS systems
- Exceptional written and verbal communication skills in English and Spanish at an advanced professional level (C1 or higher)

How to Stand Out (Preferred Qualifications):
- Academic background in HR Management, HRIS, or similar courses
- Familiarity with ServiceNow case management tools
- General knowledge of employee pay, time away, and benefits
- Typing speed of 50–60 WPM

#DigitalBusinessServices #EmployeeSupport #CareerAdvancement #WorkFromHome #DiversityAndInclusion

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