Employer Industry: Water Utility Services

Why consider this job opportunity:
- Competitive salary and comprehensive health benefits package
- Opportunities for career development and growth within the organization
- Primarily remote work, providing flexibility in your work environment
- Recognition for diversity and inclusion within the company culture
- Chance to contribute to essential services for communities and customers
- Supportive work environment that fosters teamwork and individual excellence

What to Expect (Job Responsibilities):
- Respond to customer inquiries with courtesy and professionalism via telephone and other channels
- Clarify customer needs, address inquiries, and resolve concerns efficiently
- Maintain accurate call notes and customer records as appropriate
- Continuously improve knowledge of customer service techniques and water utility services
- Support a positive team environment that encourages high performance

What is Required (Qualifications):
- Minimum of two (2) years of experience in a related business environment and customer service
- High school diploma or state-recognized Educational Equivalency Certificate
- Strong organizational and communication skills
- Proficient typing and personal computing skills
- Ability to handle difficult calls and provide exceptional customer service

How to Stand Out (Preferred Qualifications):
- Demonstrated problem-solving and decision-making skills
- Experience in a call center environment or similar customer service role
- Familiarity with scripts and knowledge bases for effective issue resolution
- Ability to work evenings, weekends, or holidays as required
- Experience with teleconferencing and virtual communication tools

#WaterUtility #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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